Front Office Manager

14 hours ago

Munnar KL IN Olive Hotels and Resorts Full time

The Front Office Manager oversees the daily operations of the hotel s front desk guest services and lobby area This role ensures that guests receive exceptional service from arrival to departure while maintaining efficient front office operations staffing schedules and performance standards Key ResponsibilitiesGuest Services Ensure high-quality guest service and resolve guest complaints promptly and professionally Oversee check-in and check-out procedures to ensure accuracy and efficiency Greet VIP guests coordinate special requests and ensure personalized service Maintain strong communication with housekeeping reservations and other departments Operations Management Supervise and manage front desk staff bell desk concierge and night audit teams Review daily occupancy room rates and revenue reports coordinate with revenue management Monitor lobby appearance and overall front office environment to maintain brand standards Ensure compliance with hotel policies procedures and safety regulations Staff Management Recruit train and coach front office employees Prepare staff schedules and manage labor costs Conduct performance evaluations and maintain professional development plans Lead team meetings and ensure effective internal communication Financial Administrative Duties Manage front office budgets forecasts and departmental reports Oversee billing credit management and cash-handling procedures Resolve discrepancies in guest accounts and coordinate with accounting Support revenue optimization through upselling and cross-selling initiatives Qualifications Bachelor s degree in Hospitality Management or related field preferred 2-5 years of hotel front office or guest services experience with supervisory responsibility Strong leadership communication and problem-solving skills Knowledge of hotel property management systems e g Hoteleir Opera PMS Ability to work flexible hours including weekends and holidays Job Types Permanent Volunteer Pay 35 000 00 - 40 000 00 per month Benefits Cell phone reimbursement Food provided Paid sick time Paid time off Work Location In person

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