ServiceDesk Analyst L1

4 days ago

Hyderabad India algoleap Full time

Job Description Job Description ServiceDesk Analyst (5+ Years Experience) We are looking for an experienced ServiceDesk Analyst with 5+ years of expertise in IT support and customer service. The ideal candidate will deliver high-quality technical support, ensure SLA adherence, and drive service excellence across multiple channels. Key Responsibilities - Provide L1/L2 support for incidents, requests, and service queries via phone, email, chat, and portal. - Prioritize, troubleshoot, and resolve issues related to hardware, software, networks, and enterprise applications. - Ensure timely escalation of unresolved issues to appropriate support teams. - Monitor ticket queues and enforce SLA compliance for all incidents and requests. - Validate and follow up on aging tickets to ensure timely closure and avoid SLA breaches. - Maintain and update knowledge base articles and process documentation. - Collaborate with cross-functional teams to enhance user experience and service delivery. - Drive ServiceDesk initiatives and collaborate with stakeholders to take them forward. Required Skills & Experience - Minimum 5 years of ServiceDesk / IT Support experience. - Strong knowledge of ITIL processes (Incident, Request, Problem, Change). - Hands-on experience with ITSM tools (ServiceNow preferred). - Proficiency in Windows, Office 365, remote troubleshooting, and other enterprise applications. - Excellent communication and interpersonal skills with a customer-first mindset. - Ability to work in shifts and under pressure while maintaining professionalism. Preferred - ITIL Foundation certification. - Experience in automation, self-service portals, or AI-driven support tools. Additional Information - The role requires working from the office as per shift requirements.

  • Walk-in drive For ServiceDesk Engineer at Hyderabad

    3 weeks ago

    Hyderabad, India OSI Digital Full time

    ServiceDesk Engineer Job Description: Location : Hyderabad, INDIA. Job Title : ServiceDesk Engineer Experience : 3 to 8 Years Only Male Candidates OSI Digital is looking for service desk engineers having technical and operational skills in service desk management to support systems, operational excellence while focusing on User experience.This position will...

  • Walk-in drive For ServiceDesk Engineer at Hyderabad

    2 weeks ago

    Hyderabad, Telangana, India OSI Digital Full time ₹ 9,00,000 - ₹ 12,00,000 per year

    ServiceDesk Engineer Job Description:Location : Hyderabad, INDIA.Job Title : ServiceDesk EngineerExperience : 3 to 8 YearsOnly Male CandidatesOSI Digital is looking for service desk engineers having technical and operational skills in service desk management to support systems, operational excellence while focusing on User experience.This position will have...

  • ▷ Apply in 3 Minutes! Service Desk Engineer

    1 week ago

    Hyderabad, Telangana, India OSI Digital Full time

    ServiceDesk Location Hyderabad INDIA Job Title ServiceDesk Engineer SD Analyst Experience 4 8 YearsOSI Digital is looking for a highly capable service desk analyst to assess and optimize the performance of our end-user IT systems and software You will be analyzing the performance of IT systems resolving IT equipment and software issues and...

  • WAF (Radware) L1 and L2 Analyst

    2 days ago

    Noida, India Soffit Infrastructure Services (P) Ltd Full time

    Job Description L1 Responsibilities - Monitor Web Application Firewall (Radware) alerts and logs. - Perform initial triage and basic troubleshooting of security incidents. - Escalate complex issues to L2 team with detailed incident documentation. - Regularly check policy violations and suggest tuning recommendations. - Perform health checks of WAF systems...

  • L1 Helpdesk Analyst

    1 week ago

    INMANBP Bangalore (INMANBP) Manyatha, India Kyndryl Solutions Private Limited Full time ₹ 2,00,000 - ₹ 6,00,000 per year

    L1 Helpdesk Analyst Who We Are At Kyndryl, we design, build, manage and modernize the mission-critical technology systems that the world depends on every day. So why work at Kyndryl? We are always moving forward – always pushing ourselves to go further in our efforts to build a more equitable, inclusive world for our employees, our customers and our...

  • Senior Servicedesk Analyst

    1 week ago

    Hyderabad, Telangana, India Coretek Services Full time

    Job Title Service Desk AnalystLocation Hyderabad IndiaReports to Service Desk Team LeadDivision Managed ServicesTeam Service DeskCoretek Services is an industry leading managed solutions provider built on a foundation of passionate technology professionals that embody our Core Values of Attitude Integrity and Relationships Coretek specializes in...

  • Sccm / Azure Vd / D365 Onprem + Online

    2 days ago

    Hyderabad, Telangana, India Kiash Soluitons LLP Full time

    Hiring for multiple role as shared below - for SCCM and Intune Admin - 5+ yr Hyderabad - offering upto 12 LPA - for Azure VD role - 4+ yr Hyderabad / Bengaluru /Chennai ctc upto 15 LPA CTC 8.5 LPA - Hyderabad / Chennai Mandatory skill**:Intune, SCCM Migration, Patching, JAMF ( Knowledge), Device enrolment** For Exchange OnPrem + ONline 8+ yr ctc 22...

  • Security Operations Center Analyst

    4 days ago

    Hyderabad, Telangana, India, Telangana Castellum Labs Full time

    !! Attention !! Please apply only if you are an immediate joinerThis is a full time position, with from office work only (NO WFH)Position is based out of Hyderabad, IndiaCompany DescriptionCastellum Labs is a Next Gen Cyber Security Technology Venture that started in 2018, from Hyderabad, India with global ambitions, to change the cybersecurity service...

  • Security operations center analyst

    3 days ago

    Hyderabad, India Castellum Labs Full time

    !! Attention !!Please apply only if you are an immediate joinerThis is a full time position, with from office work only (NO WFH)Position is based out of Hyderabad, IndiaCompany DescriptionCastellum Labs is a Next Gen Cyber Security Technology Venture that started in 2018, from Hyderabad, India with global ambitions, to change the cybersecurity service model....

  • Security Operations Center Analyst

    3 days ago

    Hyderabad, India Castellum Labs Full time

    !! Attention !!Please apply only if you are an immediate joinerThis is a full time position, with from office work only (NO WFH)Position is based out of Hyderabad, IndiaCompany DescriptionCastellum Labs is a Next Gen Cyber Security Technology Venture that started in 2018, from Hyderabad, India with global ambitions, to change the cybersecurity service model....