Desktop Support Engineer

4 days ago


Nashik, India Calfus Inc. Full time

About the role: As a Desktop Support Engineer, you would be responsible for setup and troubleshooting of hardware, software, and peripherals, managing user accounts and VPNs, handling onboarding/offboarding, maintaining IT asset records, coordinating repairs, performing security checks, and resolving issues with operating systems, Microsoft 365, and video conferencing tools. What You'll Do: - Install, configure, and troubleshoot desktop computers, software, printers, and other peripherals. - Perform onboarding and offboarding tasks, including hardware provisioning, account setup, and email configuration. - Diagnoses and resolve issues related to MacOS and Windows OS, Microsoft 365 applications (Outlook, Word, Excel, Teams, etc.), and other business-critical applications. - Manage user accounts, groups, mailboxes and access rights. - Set up and troubleshoot VPN clients (Global Protect, Cisco AnyConnect, FortiClient). - Maintain accurate IT asset records and conduct routine hardware inventory audits. - Coordinate with vendors and OEM for hardware warranty and repair support. - Perform security checks, vulnerability scans, and apply necessary patches. - Troubleshoot video conferencing issues (Microsoft Teams, Zoom, WebEx). On your first day, we'll expect you to have: - Bachelor's degree in computer science, Information Technology, or a related field. - 3-4 years of experience in a desktop support or IT helpdesk role. - Strong working knowledge of Windows operating systems. - Proficiency with Microsoft 365, Active Directory, and remote support tools. - Basic understanding of networking concepts (TCP/IP, DNS, DHCP). - Strong analytical and troubleshooting skills. - Ability to work independently and prioritize tasks effectively. Benefits: At Calfus, we value our employees and offer a strong benefits package. This includes medical, group, and parental insurance, coupled with gratuity and provident fund options. Further, we support employee wellness and provide birthday leave as a valued benefit. Calfus Inc. is an Equal Opportunity Employer. We believe diversity drives innovation. We're committed to creating an inclusive workplace where everyone-regardless of background, identity, or experience-has the opportunity to thrive. We welcome all applicants



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