Manager, It Change Manager

Req ID 126276 Remote Position Hybrid Region Asia Country India State Province Chennai City Guindy ChennaiSummaryManages a team of resources focused on the design delivery support and optimization of Celestica s IT infrastructure including network computing storage telecommunication and mobile devices The Manager IT Infrastructure collaborates with business and IT partners to plan and deliver strategic projects enhancement work and baseline requests according to established service levels budgets and compliance standards The Manager IT Infrastructure has a solid understanding of the IT operations framework and solution lifecycle and extensive hands-on experience with infrastructure technologies The Manager IT Infrastructure also fosters a service management culture rooted in continuous improvement and focuses on building organizational strength by leading change and leveraging Celestica s HR processes Detailed DescriptionPerforms tasks such as but not limited to the following Leading the change management activities within a structured process framework Designing the strategic approach to managing change and support operations that fall within the domain of change management Evaluating the change impact and organizational readiness to limit potential risk Supporting training and communication as part of change management Activities may include designing or delivering specialized training resources to appropriate user base Evaluating the risk of change and providing actionable guidelines on reducing the impact Evaluating resistance in adopting the change at the user process and technology level Managing the change portfolio which allows the organization to prepare for and successfully adopt the change Authorize minor change requests and coordinate with the Change Advisory Board for changes presenting higher risk Conduct post-implementation reviews to assess the decisions and performance related to the change request The change process owner can have overlapping responsibilities with the ITIL Process Owner specifically within the function of change management The change process owner is responsible for defining and supporting the overall process involved in change management Supporting the change manager in decisions for major changes Evaluating Requests for Change RFCs the available resources impact of change and organizational readiness Validating that appropriate tests and evaluation are performed before high-risk changes are approved Documenting relevant processes and activities Supporting the design of change implementation scheduling Reviewing a change implementation process Supporting the design and approving new change process models Using the diverse knowledgebase skills and expertise of each CAB member to provide a unique perspective before a decision is finalized Knowledge Skills Competencies ServiceNow platform experience with a focus on ITSM ITAM and ITOM Specific experience evaluating recommending and implementing infrastructure solutions Knowledge of the following technologies with specific experience with at least one vendor under each domain I Compute Cisco Dell HP IBM including blade servers II Collaboration Cisco IBM Microsoft database Oracle SQL Server DB2 III Data protection CA Technologies Arcserve IBM Tivoli Storage ManagerIV NetApp Syncsort Symantec Backup Exec NetBackup V Mobile device management Airwatch BoxTone Fiberlink MaaS360 Zenprise XenMobile VI Networking Brocade Cisco Juniper Palo Alto Networks Proofpoint VII Operating systems Windows for desktops Windows Server HPUX Linux VIII Storage EMC Hitachi Data Systems IBM NetApp IX Virtualization Citrix Microsoft Hyper-V VMware Experience evaluating or implementing public and private cloud solutions Experience in scoping planning and managing complex and concurrent technical activities supported by a strong understanding of IT project management Experience with business requirements gathering and analysis Understanding of information processing principles and practices Experience with the Information Technology Infrastructure Library ITIL and IT Service Management ITIL Foundations v3 certification a plus Physical DemandsDuties of this position are performed in a normal office environment Duties may require extended periods of sitting and sustained visual concentration on a computer monitor or on numbers and other detailed data Repetitive manual movements e g data entry using a computer mouse using a calculator etc are frequently required Typical Experience Eight Plus Years working in the IT industry Typical Education Bachelor s Degree in Computer Science Information Technology Engineering or Business Administration ITIL Certification Personal Attributes Proven ability to translate business requirements into technical solutions Strong analytical and problem-solving skills resourceful and capable of working in the abstract with the ability to understand multiple facets of complex technologies Experience leading the deployment of complex solutions involving multiple vendor technologies Effective facilitator of technical decisions comfortable with working through ambiguous initiatives to develop effective solutions Excellent written presentation and verbal communication skills with experience communicating complex technical concepts to all levels Solid relationship management skills interacting horizontally and vertically across organizations Ability to effectively prioritize and execute tasks in high-pressure environment Exceptional customer service orientation NotesThis job description is not intended to be an exhaustive list of all duties and responsibilities of the position Employees are held accountable for all duties of the job Job duties and the of time identified for any function are subject to change at any time Celestica is an equal opportunity employer All qualified applicants will receive consideration for employment and will not be discriminated against on any protected status including race religion national origin gender sexual orientation age marital status veteran or disability status or other characteristics protected by law At Celestica we are committed to fostering an inclusive accessible environment where all employees and customers feel valued respected and supported Special arrangements can be made for candidates who need it throughout the hiring process Please indicate your needs and we will work with you to meet them COMPANY OVERVIEW Celestica NYSE TSX CLS enables the world s best brands Through our recognized customer-centric approach we partner with leading companies in Aerospace and Defense Communications Enterprise HealthTech Industrial Capital Equipment and Energy to deliver solutions for their most complex challenges As a leader in design manufacturing hardware platform and supply chain solutions Celestica brings global expertise and insight at every stage of product development - from drawing board to full-scale production and after-market services for products from advanced medical devices to highly engineered aviation systems to next-generation hardware platform solutions for the Cloud Headquartered in Toronto with talented teams spanning 40 locations in 13 countries across the Americas Europe and Asia we imagine develop and deliver a better future with our customers Celestica would like to thank all applicants however only qualified applicants will be contacted Celestica does not accept unsolicited resumes from recruitment agencies or fee based recruitment services