AS400 Support Engineer

Job Description

Who we are

VOIS (Vodafone Intelligent Solutions) is a strategic arm of Vodafone Group Plc, creating value for customers by delivering intelligent solutions through Talent, Technology & Transformation.
As the largest shared services organisation in the global telco industry with 30,000 FTE, our portfolio of next-generation solutions and services are designed in partnership with customers across Vodafone Group, local markets, and partner markets to simplify and drive growth. With our strategic partner Accenture, we work alongside our Vodafone customers, other Telco and tech companies to drive transformation, meet the challenges of our industry and ensure we stay relevant and resilient. This partnership is a unique, industry-first model which brings together the best of in-house and 3rd party capability.
We work with customers across 28 countries from 10 VOIS locations: Albania, Egypt, Hungary, India, Romania, Spain, Turkey, UK, Germany, Ireland, and with a network of teams in Czech Republic, Italy, Greece, and Portugal.
#VOIS #BeUnrivalled #CreateTheFuture
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About this Role

We are seeking an experienced AS400 Support Engineer to manage business-as-usual (BAU) application support activities on the AS400 platform. Based at our EON, Pune location, this role involves system operations, user profile management, and coordination with stakeholders to resolve issues efficiently. The ideal candidate will bring strong technical expertise in AS400 systems and a collaborative approach to problem-solving.

What you will do

- Manage daily operations and administration of AS400 systems.
- Execute and monitor various job types including autostart, prestart, communication, and batch jobs.
- Create and manage user profiles, ensuring appropriate access controls.
- Apply working knowledge of CL (Control Language) and AS400 commands.
- Coordinate with internal and external stakeholders to ensure timely issue resolution.
- Utilise ITIL framework and defect management tools such as JIRA or BMC Remedy.
- Support continuous improvement and error-free delivery of services.

Who you are

- Proficient in AS400 system operations and administration.
- Skilled in Control Language (CL), DB2, and RPA.
- Familiar with job scheduling and monitoring on AS400.
- Exposure to RPG and IBM mainframe is advantageous.
- Understanding of telecom domain applications is desirable.
- Knowledge of ITIL practices and experience with ticketing tools.
- Strong coordination and communication skills.

Not a Perfect Fit

Concerned you may not meet every requirement Vodafone is committed to creating an inclusive workplace where everyone can thrive. If you are excited about this role but your experience does not align exactly with every aspect of the job description, you are encouraged to apply. You may be the right candidate for this or another opportunity, and the recruitment team will support you in exploring where your skills fit best.

What's in it for you

- Opportunity to work on niche AS400 systems within a global telecom environment.
- Exposure to cross-functional collaboration and stakeholder management.
- A role that values timely delivery, quality outcomes, and continuous learning.

What skills you will learn

- Advanced AS400 system operations and job management.
- ITIL-based incident and defect handling.
- Cross-platform coordination and stakeholder engagement.
- Exposure to telecom-specific applications and environments.

VOIS Equal Opportunity Employer Commitment

Vodafone recognises and celebrates the value of diversity in building a workforce that reflects the customers and communities it serves. No form of discrimination is tolerated. This includes, but is not limited to, discrimination based on race, colour, age, veteran status, gender identity, gender expression, sexual orientation, pregnancy, maternity or parental status, ethnicity, disability, religion or belief, political affiliation, trade union membership, nationality, citizenship, indigenous status, medical condition, HIV status, neurodiversity, social origin, cultural background, marital or civil partnership status, or socio-economic background.

Join Us

At Vodafone, we're working hard to build a better future. A more connected, inclusive and sustainable world. As a dynamic global community, it's our human spirit, together with technology, that empowers us to achieve this.
We challenge and innovate in order to connect people, businesses, and communities across the world. Delighting our customers and earning their loyalty drive us, and we experiment, learn fast and get it done, together.
With us, you can be truly be yourself and belong, share inspiration, embrace new opportunities, thrive, and make a real difference.

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