[04/11/2025] Store Manager
3 weeks ago
Job Description Education, Certificate (Relevant education, achievement certification) - Bachelor degree from a reputed university/college - MS Education, Certificate (Relevant education, achievement certification) Office proficiency in excel is a must Knowledge (knowledge gained in the past relevant to this requirement) - Knowledge of handling Retail Store Operations - Selling customer service - Good knowledge of Jewellery - Gold, Diamond, Platinum and Silverwill be an added advantage - MIS Reporting Skills (Specific job skills required for this job) - Communication- Excellent spoken written communicationskills in English regional language - Computer operating knowledge - Good knowledge of Point of Sale system (POS)/ERP/SAP - Excellent inExcel / spreadsheet Experience (Specific type or amount of experience) - Minimum 4-5 years of relevant experience in front-end retailoperations as Asst.Manager/Store Manager. Preferably with anestablished Retail Brand - Experience in handling customer queries grievance handling Suitability Criteria Success Behaviors - Enthusiastic - Selling(Passion to Sell) - Interpersonal Skills - Influencing - Analytical - Pressure tolerance - Handles conflict - People oriented - Problem solving - Strong Team Player - Warmth / empathy - Organized - Willing to take Ownership - Research / Learning - Travel Willingness (Preference / Values / other requirements) - Job location - Across India - Ability to work under a flexible schedule, including evenings andweekends. - Extended working hours during festive and season times - Shift timing - 9 hours with strict adherence Your KRA/KPI - Communicate with the customer and sell with the complete productdescription - Influencing and selling jewellery - Addressing all customer queries - Following up with the customers - Ensure that the store is clean, safe and presentable forcustomers - Completing payment transactions; preparing merchandise fordelivery - Contributes to team effort by accomplishing related results asneeded. - Maintains inventory by checking merchandise to determineinventory levels; anticipating customer demand. - Prepares sales and customer relations reports by analyzing andcategorizing sales information; identifying and investigatingcustomer complaints and service suggestions. - Retaining the existing or new customers - Maintain and monitor store inventory - Coordinating with inter departmental personnel - Working on ERPsystem, Magento, Ameo etc
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