▷ Only 24h Left AVP – Complaint Root Cause Analysis

1 week ago


Delhi, India Top Investment Bank Full time

Role: Assistant Vice President – Complaint Root Cause Analysis
Location: Noida | Industry: Banking & Financial Services | Level: Mid-Senior
Key Responsibilities
Analyze customer complaints to identify root causes and systemic issues.
Translate insights into actionable improvements across products, operations, and channels.
Ensure compliance with complaint-handling regulations (DISP/FCA aligned).
Lead and coach a team, driving performance and accountability.
Communicate complex findings to stakeholders and influence change.
Strengthen governance, controls, and risk management.
Skills & Experience
Strong data analysis and problem-solving skills.
Excellent communication, stakeholder management, and leadership.
Governance and risk mindset.
Knowledge of SQL, Python, Tableau, AI/ML, Agile methods.

Experience Range - 3 - 15 Years. (Role is open for Analyst, Asst. Manager & AVP Position)



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