Tele Caller Executive

3 weeks ago

Panchkula HR IN MV Enterprises Full time

Debt Recovery Telecaller A Debt Recovery Telecaller is responsible for contacting delinquent customers to collect outstanding payments This role requires strong communication skills persistence and a professional demeanor to effectively resolve payment issues Responsibilities Contact delinquent customers via phone to remind them of outstanding balances Explain payment terms due dates and potential consequences of non-payment Negotiate payment plans and settlement agreements Resolve customer inquiries and complaints Maintain accurate records of customer interactions and payment history Meet or exceed collection targets Adhere to all relevant laws and regulations Skills and Qualifications Excellent verbal and written communication skills Strong negotiation and persuasion skills Patience and persistence Ability to handle difficult customers and stressful situations Basic computer skills Experience in collections or customer service preferred Key Responsibilities Outbound Calling Initiate calls to delinquent customers to remind them of outstanding balances Debt Collection Persuade customers to make payments or set up payment plans Negotiation Negotiate with customers to find mutually agreeable payment solutions Customer Service Address customer inquiries and concerns in a professional and empathetic manner Record Keeping Maintain accurate records of customer interactions payment history and account status Compliance Adhere to all relevant laws and regulations including the Fair Debt Collection Practices Act FDCPA Key Skills Communication Skills Excellent verbal and written communication skills to effectively convey information and persuade customers Interpersonal Skills Ability to build rapport and establish trust with customers even in difficult situations Problem-Solving Skills Ability to identify and resolve customer issues and find solutions Negotiation Skills Strong negotiation skills to reach mutually beneficial agreements Time Management Skills Effective time management to prioritize tasks and meet deadlines Resilience Ability to handle rejection and maintain a positive attitude Additional Considerations Industry-Specific Knowledge Understanding of the specific industry or type of debt being collected Legal Compliance Knowledge of relevant laws and regulations to avoid legal issues Ethical Conduct Adherence to ethical guidelines and practices in debt collection Benefits Competitive salary and commission structure Opportunities for career advancement Supportive work environment Comprehensive training and development programs If you are a highly motivated individual with strong communication and negotiation skills and a commitment to ethical debt collection practices we encourage you to apply for this challenging and rewarding position Job Type Full-time Pay 10 000 00 - 20 000 00 per month Benefits Flexible schedule Education Secondary 10th Pass Preferred Language Hindi Preferred English Preferred Work Location In person

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