TrendMicro Migration Engineer

3 weeks ago

Bengaluru, Karnataka, India Phygital Insights Full time
Job Description

- Understand the current technology environment and support methodologies including various stakeholders distributed globally in several regions
- Understand the existing security controls tools (including Endpoint Detection Response, anti-malware and incident response)
- Collaborate with business and internal teams to assess their security needs and design customized Trend Micro Stellar Protect solutions to meet those requirements
- Update and deploy policies and tasks required for migration and operations, in alignment with the existing security controls
- Understand migration flow and tasks that will be used to migrate devices to TM stellar Protect
- Execute the migration workflow of McAfee Application control solution to Trend microMonitor status of migration tasks and report and fix failures, together with implementation and architecture teams
- Leverage native OS tools (like Top, LsOF, Netstat, VMstat, iotop, iostat and more) to monitor, triage, isolate and troubleshoot issues
- Leverage OS tools (like sysinternals, WPA and more) to monitor, triage, isolate and troubleshoot issues
- Explain the issue in a simple and understandable manner to stakeholders (including end-user, operations manager, desktop support technicians, desktop architects)
- Document process flows and procedures as required in a simple and easy-to-follow fashion Send weekly status report to supervisors
- Experience in at least two Application control implementation projects with mandatory experience in onboarding workstreams.
- Proven experience (3+ years) as a Trend Micro Stellar Protect Engineer
- At least 6 years of experience in L2/L3 support and understanding of common corporate IT issues
- Deep knowledge of OS internals for Windows OS
- Deep knowledge of networking concept (routing, switching, proxy, firewall)
- Deep knowledge of Windows tools like Sysinternal utilities and Windows Performance Analyzer and hands-on experience applying it to monitor and troubleshoot issues
- Proficient in the usage of TrendMicro APIs
- At least 1 year of experience in McAfee ePO console operations
- Experience in Mcafee application control
- Experience in migration from McAfee App control to TM stellarProtect
- Required Skills
- Trend Micro stellar Protect Migration

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