Senior System Admin

The position responsibilities will include but not limited to Configure deploy and maintain Azure AWS and Hyper-V Server environments ensuring adherence to industry best practices and company standards Administer and address user support tickets in alignment with ITIL principles ensuring timely resolutions and maintaining superior levels of user satisfaction Configure deploy and maintain Active Directory services such as Domain Controllers User Group Management and Group Policy Administration Administer and maintain a hybrid Active Directory environment ensuring timely synchronizations between On-Premises and Cloud Infrastructure Administer and maintain Microsoft 365 services such as Exchange Online SharePoint Teams and other tenant services Collaborate closely with the IT Security team to implement security best practices and controls ensuring the confidentiality integrity and availability of our Infrastructure Administer and maintain regular backups and disaster recovery strategies for all Infrastructure services ensuring business continuity Maintain detailed documentation of Infrastructure services such as Asset Inventory and Software Hardware design and implementation Generate regular reports on server performance security and compliance metrics and other relevant reporting metrics as required Proactively identify and mitigate potential risks and issues early in the process developing effective mitigation strategies Prioritize and manage multiple tasks effectively in a fast-paced environment adapting to changing business needs and market conditions Work independently and take ownership of assigned tasks while also being a strong team player Collaborate with cross-functional teams including Development and Operations to ensure that infrastructure practices align with application requirements and operational needs Stay up to date with emerging trends technologies and methodologies in system administration and drive their adoption within the team as appropriate Establish and maintain strong communication channels and processes to ensure seamless collaboration with the US-based IT team despite time zone differences Continuously monitor and optimize the performance capacity and availability of infrastructure components ensuring that systems meet or exceed service level agreements SLAs Identify opportunities for automation and implement solutions to streamline system administration tasks reduce manual effort and improve overall efficiency Revision Date 04 22 2024 Senior Systems Administrator Page 3 Communicate complex technical concepts and solutions effectively to both technical and non-technical stakeholders ensuring clear understanding and alignment across the organization Ensure that all system administration activities adhere to IT governance frameworks industry standards and relevant compliance requirements such as HIPAA Proactively identify areas for improvement in the organization s infrastructure and propose solutions to enhance performance security and scalability Required Skills Experience Bachelor s degree in Computer Science Information Technology or a related field Master s degree preferred 5 years of experience in system administration with a focus on Windows Server environments MCSE or equivalent certification Proficiency managing on-premises cloud Windows server deployments in Hyper-V Azure and AWS Proficiency in hybrid Active Directory environments Proficiency in scripting languages e g PowerShell Bash Excellent verbal written and interpersonal skills with a proven ability to communicate at various levels within the organization and with external parties Ability and confidence to take calculated risks in uncertain or ambiguous situations Excellent organizational skills and demonstrated ability to manage multiple competing priorities and assignments Passion for delivering business value and willingness to perform other assigned tasks Ability to deliver regular quick updates system solutions and communicate issues to management Preferred Skills Experience AZ-104T00-A Microsoft Azure Administrator Certification Experience with NIST Cybersecurity Framework 1 1 and NYDFS 500 03 Experience successfully working with remote or distributed teams particularly in a global context Familiarity with IT service management tools such as ServiceNow or Jira Service Desk Experience in the legal services or healthcare industry is a plus