Customer Service Specialist

Job Description About The Company EStreet IT Service & IT Consulting has been at the forefront of digital marketing solutions since 2015, helping businesses achieve online success with tailored and innovative strategies. Known for a results-driven approach and expertise in digital strategy, SEO, social media management, PPC advertising, and web development, EStreet delivers effective and creative solutions. With a strong commitment to transparency, client-centric focus, and excellence, EStreet is a trusted partner for businesses looking to make a meaningful impact in the digital world. Based on a foundation of innovation, EStreet offers services designed to optimize visibility, engagement, and conversions. About The Role The Customer Service Specialist will be responsible for addressing and resolving customer inquiries, ensuring customer satisfaction, and maintaining a positive brand image. This individual will handle phone interactions, provide solutions to customer concerns, and enhance the overall customer experience by delivering exceptional support. This is a full-time, on-site role located in Chandigarh. The ideal candidate will possess strong communication skills, a customer-centric mindset, and the ability to manage multiple customer interactions effectively. The role requires a proactive approach to problem-solving and a dedication to creating a positive impression of the company at every customer touchpoint. Qualifications - Proficiency in Customer Support and Customer Service to effectively assist clients and address their needs. - Strong skills in Customer Satisfaction and Customer Experience, ensuring positive interactions and building retention. - Excellent Phone Etiquette to handle customer calls professionally and provide solutions with a friendly approach. - Strong communication and interpersonal skills to engage with customers and ensure their concerns are resolved effectively. - Ability to work in a team-oriented environment and maintain professionalism in high-pressure situations. - Previous experience in customer service roles is preferred but not mandatory. - A bachelor's degree or equivalent qualification is an added advantage. Responsibilities The Customer Service Specialist will be tasked with managing incoming customer inquiries via phone and email, providing timely and accurate solutions to ensure customer satisfaction. They will document customer interactions accurately and follow up on unresolved issues to guarantee complete resolution. The role involves maintaining a deep understanding of the company's products and services to effectively assist customers and promote a positive brand image. The specialist will also identify opportunities for process improvements based on customer feedback and escalate complex issues to appropriate departments. Building rapport with customers, handling complaints professionally, and ensuring a seamless customer journey are key components of this position. Additionally, the role requires collaborating with team members to meet service quality standards and contribute to ongoing training and development initiatives. Benefits Joining EStreet as a Customer Service Specialist offers a competitive salary package along with comprehensive health insurance coverage. Employees will have access to ongoing training programs to enhance their skills and career growth. The company promotes a supportive work environment that values innovation and teamwork. Additional benefits include paid leave, performance incentives, and opportunities for advancement within the organization. EStreet also encourages a healthy work-life balance, fostering a positive and motivating workplace culture that recognizes and rewards dedication and excellence. Equal Opportunity EStreet is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. We do not discriminate based on race, religion, gender, age, sexual orientation, disability, or any other characteristic protected by law. We believe that a diverse workforce fosters innovation and drives success, and we are dedicated to providing equal employment opportunities to all qualified candidates.