Customer Service Specialist
10 hours ago
Global Vision Consultants is partnering with a premier European IT Services Company to scale their global support team. We are looking for an articulate, tech-savvy, and customer-obsessed Customer Support Specialist to serve as the first point of contact for international enterprise clients. This is a 100% remote role offering the opportunity to work with cutting-edge European tech standards while enjoying industry-best compensation . What You’ll Do As a Customer Support Specialist, you will ensure a seamless experience for users of our client's IT solutions. You will bridge the gap between technical issues and customer satisfaction. Global Support: Manage incoming queries via email, chat, and ticketing systems (e.g., Zendesk, Jira, Salesforce) from European business clients. Issue Resolution: Diagnose and troubleshoot L1/basic L2 technical issues related to SaaS products/IT services. Escalation Management: Triage complex technical bugs to the engineering team with precise documentation and reproduction steps. Customer Success: Guide users through features, functionalities, and best practices to ensure they get the most out of the software. Documentation: Maintain the knowledge base and create FAQs to reduce recurring tickets. Who You Are Experience: 2+ years of experience in Customer Support, Technical Support, or Client Success, preferably within the IT/SaaS industry . Communication: Exceptional written and verbal English skills (C1/C2 level) are mandatory. Knowledge of German, French, or Spanish is a massive plus. Tech-Savvy: Familiarity with CRM tools (Zendesk, Freshdesk, Intercom) and remote collaboration tools (Slack, Teams, Zoom). Problem Solver: You don’t just answer questions; you investigate the root cause and find solutions. Schedule: Willingness to work in shifts aligned with European Time Zones (e.g., UK/CET business hours). Why Join via Global Vision Consultants? Top-Tier Compensation: We offer best-in-industry emoluments , significantly above market standards for support roles. Global Exposure: Work directly with European stakeholders and enterprise clients. Work-Life Balance: 100% Remote setup giving you the flexibility to work from home. Growth: Clear career path into Customer Success Management or Technical Account Management. If you’re driven, ambitious, and ready to grow with a global IT company, we’d love to hear from you Apply Now: Send your CV through linkedin and we will inform the shortlisted candidates within a week for interview
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