Field Tech Analyst

Req ID 276381NTT DATA Services strives to hire exceptional innovative and passionate individuals who want to grow with us If you want to be part of an inclusive adaptable and forward-thinking organization apply now We are currently seeking a Field Tech Analyst -Voip to join our team in Bangalore Karn xc4 x81taka IN-KA India IN Voice Build and Integration EngineerRoles Responsibilities Enterprises Voice services devices installation i e - CUCM Cisco Ip phone Jabber softphone ZOOM voice getaway etc Call Centre Voice devices services installation i e - Avaya AES Avaya Ip phone Avaya Softphone Avaya getaway etc Nice engage voice recording installation and support Manage implementation overseeing build validation and closure phases for various projects Plan implementation tasks including change management and communication Manage vendor interaction and activities Validate installed solution against design record Coordinate testing of installed solution with customer environment Coordinate with Vendor MTNL BSNL Airtel Vi Tata etc for new PRI request issues and link failure Monitor day 1 activities and troubleshoot new product deployment Direct liaison with other development and support teams locally and globally Work with global teams on global standards and configuration to build Best In Class standardsAbility to learn and adapt new technologies for efficient deliverables Requirements Bachelor s degree from an authorized university Experience in managing enterprise-scale voice deployments on a variety of platforms Good knowledge of Voice Service devices like CUCM CUC SBC Cisco Voice getaway Cisco Call canter setup Jabber softphone Zoom phone Avaya AES Avaya Ip phone Avaya Softphone Avaya getaway Nice engage recording platform knowledge of ISDN PRI T1 E1 and basic voice networking Good knowledge of Voice signalling protocol H 323 SIP MGCP SCCP Knowledge of FXO FXS PVDM and voice hardware part code Basic knowledge of Avaya Communication manger AES Nice recording etc Basic Knowledge of krone jumping caballing Ready to work from client location3-5yrs of exp for this L2 positionGood Communication Skills Written Spoken in EnglishBasic understanding of ITIL Framework is a must CHG mgmt Problem mgmt incident mgmt Knowledge on ticketing tool preferrable ServiceNow Willingness to work in rotational shifts 24 7 environment Travel including overnight domestic may be required Ability to react to a dynamic environment Strong problem-solving skills and analytical approachAbout NTT DATA ServicesNTT DATA Services is a recognized leader in IT and business services including cloud data and applications headquartered in Texas As part of NTT DATA a 30 billion trusted global innovator with a combined global reach of over 80 countries we help clients transform through business and technology consulting industry and digital solutions applications development and management managed edge-to-cloud infrastructure services BPO systems integration and global data centers We are committed to our clients long-term success Visit nttdata com or LinkedIn to learn more NTT DATA Services is an equal opportunity employer and considers all applicants without regarding to race color religion citizenship national origin ancestry age sex sexual orientation gender identity genetic information physical or mental disability veteran or marital status or any other characteristic protected by law We are committed to creating a diverse and inclusive environment for all employees If you need assistance or an accommodation due to a disability please inform your recruiter so that we may connect you with the appropriate team