Technical Account Manager

4 weeks ago

India Tufin Full time
Job Description

Tufin is seeking a driven and experienced Technical Account Manager for Americas, with a primary focus on driving optimal usage and ensuring complete adoption of our technologies among clients, especially in the post-sales phase. As a TAM, you will be the catalyst for clients, guiding them from initial interactions to full-scale deployment of Tufin technologies, amplifying their return on investment.

Role & responsibilities:

- Client Engagement: Drive initiatives to boost product adoption and usage, share best practices, and work with sales to link adoption to retention and upselling. Track engagement metrics to show value and meet goals.
- Technical Expertise: Champion exceptional customer experience, optimize client infrastructure for smooth Tufin adoption, and guide post-sales deployment and usage. Track adoption KPIs to validate strategy and demonstrate value.
- Customer Support: Address and resolve client challenges encountered during the initial product adoption phase, coordinating with our support team when necessary. Dive deep into the client&aposs immediate technical needs, promoting continued product usage and adoption. Use metrics to assess support efficiency, satisfaction, and resolution value.
- Cross-functional Collaboration: Work with R&D and product teams to improve adoption, share best practices, and track KPIs to measure solution effectiveness and client value.

Requirements:

- 3+ years of experience in presales or account management, ideally within the cybersecurity or network security domain
- Good knowledge of network security, firewall management, cloud security, and security policy automation.
- Proven experience managing large, complex sales cycles, with the ability to handle negotiations, technical discussions, and closing strategies.
- Hands-on experience with firewall administration/configuration (Check Point, Palo Alto Networks, Cisco, Juniper, Fortinet, etc.)
- Previous experience in a customer-facing, technical lead role with an emphasis on product adoption.
- Outstanding organizational and project management capabilities.
- Excellent presentation & negotiation skills.
- Proficient communication, critical thinking & analytical prowess.
- Fluency in English is required; knowledge of other languages is a plus.
- A degree in Computer Science, Information Security, Business, or a related field, or equivalent work experience.

Perks & Benefits:

Complete remote role, 5 days working a week, medical insurance for self and family and night shift allowance

Please note: This role follows US shift timings and will require working during the night.

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