Urgent Search L1 integration support

3 weeks ago


Bengaluru, Karnataka, India Neurones IT Asia Full time
Job Description

We are currently hiring for L1 integration support with us.

Key Responsibilities

- Monitor and manage system alerts and events to ensure uninterrupted operations.
- Create, assign, and track tickets from initial alert to successful resolution.
- Escalate issues promptly to the appropriate support level or team.
- Collaborate with other technical teams to resolve incidents efficiently.
- Identify opportunities for productivity improvements and contribute to reducing the frequency of incidents and events.
- Document processes, known issues, and solutions for knowledge base updates.

Skills & Requirements

- 1+ year of experience in Control-M or ETL integration support.
- Strong verbal and written communication skills, with the ability to explain complex technical concepts clearly.
- Good organizational skills and the ability to handle multiple priorities effectively.
- Enthusiastic learner, eager to work on middleware projects and explore new technologies.
- Basic troubleshooting and problem-solving abilities in integration environments.

Preferred Qualifications

- Familiarity with ITIL processes for incident and event management.
- Exposure to enterprise scheduling tools or middleware platforms.

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