L1 integration support

2 weeks ago


Bengaluru, Karnataka, India Neurones IT Asia Full time

We are currently hiring for L1 integration support with us.

Key Responsibilities

  • Monitor and manage system alerts and events to ensure uninterrupted operations.
  • Create, assign, and track tickets from initial alert to successful resolution.
  • Escalate issues promptly to the appropriate support level or team.
  • Collaborate with other technical teams to resolve incidents efficiently.
  • Identify opportunities for productivity improvements and contribute to reducing the frequency of incidents and events.
  • Document processes, known issues, and solutions for knowledge base updates.

Skills & Requirements

  • 1+ year of experience in Control-M or ETL integration support.
  • Strong verbal and written communication skills, with the ability to explain complex technical concepts clearly.
  • Good organizational skills and the ability to handle multiple priorities effectively.
  • Enthusiastic learner, eager to work on middleware projects and explore new technologies.
  • Basic troubleshooting and problem-solving abilities in integration environments.

Preferred Qualifications

  • Familiarity with ITIL processes for incident and event management.
  • Exposure to enterprise scheduling tools or middleware platforms.


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