Services Upsell Dt Process Design Specialist

Services Upsell DT Process Design Specialist General Information Req WD00087308 Career area Information Technology Country Region India State Karnataka City BANGALORE Date Wednesday September 3 2025 Working time Full-time Additional Locations India - Karn taka - Bangalore India - Karn taka - BANGALORE Why Work at Lenovo We are Lenovo We do what we say We own what we do We WOW our customers Lenovo is a US 69 billion revenue global technology powerhouse ranked 196 in the Fortune Global 500 and serving millions of customers every day in 180 markets Focused on a bold vision to deliver Smarter Technology for All Lenovo has built on its success as the world s largest PC company with a full-stack portfolio of AI-enabled AI-ready and AI-optimized devices PCs workstations smartphones tablets infrastructure server storage edge high performance computing and software defined infrastructure software solutions and services Lenovo s continued investment in world-changing innovation is building a more equitable trustworthy and smarter future for everyone everywhere Lenovo is listed on the Hong Kong stock exchange under Lenovo Group Limited HKSE 992 ADR LNVGY This transformation together with Lenovo s world-changing innovation is building a more inclusive trustworthy and smarter future for everyone everywhere To find out more visit and read about the latest news via our Description and Requirements Lenovo is a US 70 billion Fortune Global 500 company with 69 500 employees and operating in 180 markets around the world At Lenovo we strive to put more innovation in the hands of more people so they can do more amazing things We are a global team of innovative thinkers risk- takers and champions of the idea that Different is Better The APOS ROW Program Management Office Director is responsible for a diverse team of professionals Program project managers virtual leadership across E2E functional teams who develop sell support enable and fulfill programs to grow a range of upsell and renewal solutions in our SSG portfolio One Lenovo is strategic program that will integrate IDG s 100m and ISG s 167m businesses over the coming quarters across consumer SMB Commercial for all countries This individual will collaborate effectively with functional leaders and cross-functional teams to ensure programs are prioritized and managed according to high standards that ensure executive and front-line collaboration visibility This role is responsible for leading a consolidated program project management office across these E2E functional groups The leader will own business readiness for the implementation rollout of APOS strategies that are framed with business outcomes and enabled by sales motions business process optimization and DTIT roadmaps Each functional leader owns their business outcomes where the Director of program project management ensures oversight in partnership with the functional leaders to structure plan and deploy complex worldwide programs according to best practices that deliver business optimization This is a hands-on position leading the program office while also leading projects - the ideal candidate must be willing to roll up their sleeves The ideal candidate earns trust through performance and relationship building thinks strategically and analytically about business challenges has experience in designing and implementing program management offices and has a business background that enables them to assist the APOS leadership in managing to their business objectives The candidate will be a leader with a talent for independent problem solving a passion for identifying and eliminating bottlenecks and has the foresight to anticipate business needs The ideal candidate will thrive in a fast-paced and innovative environment will be able to manage through ambiguity and complexity and constantly seek ways to invent and simplify how end-to-end functions engage within integrated program project plans Transformational leadership organization strong judgment change management and the ability to activate plans are all essential to success in this role This position will partner with functional stakeholders and team members within the extended APOS Services organization such as Go-to-Market Sales Service Operations Business Development Marketing Business Transformation IT and the Partner team The individual must have the ability to communicate effectively across multiple technical and non-technical business units as well as across other geographies Current and ongoing programs projects spans the following areas GTM marketing sales operations IT and 3rd party companies We are seeking a Services Upsell DT Process Design Specialist to bridge the gap between business needs and technical solutions This role offers an exciting opportunity to work with stakeholders translate requirements into actionable solutions and drive process efficiency through digital transformation initiatives Join us and be part of shaping our digital future Below are the key requirements Requirements An ideal candidate as a Process Design Specialist with 2-5 years for experience would have the following qualifications and experience Role focuses on analyzing and enhancing Services functional business processes Work with business stakeholders to gather requirements and document process flows Identify opportunities for process improvement and digital enablement Support design and implementation of technology solutions aligned with business goals Prepare functional specifications user stories and test scenarios Translate business needs into system requirements and ensure measurable outcomes Strong analytical documentation and communication skills are essential Experience with MS Excel PowerPoint and process mapping tools must require Exposure to IT projects digital initiatives or ERP CRM platforms is an advantage Ability to perform data analysis using Excel SQL or visualization tools e g Power BI Tableau to support business insights Responsible for preparing reports and dashboards to track KPIs and process performance Use data-driven insights to recommend improvements and validate solution effectiveness Ability to analyze and interpret AI-driven insights e g predictive analytics chatbots or recommendation engines and translate them into actionable business outcomes Preferred Qualifications Minimum degree required Bachelor s from an accredited college university or equivalent degree Certification in Business Analysis CBAP CCBA or Agile Scrum methodologies is a plus Basic exposure to data analytics tool or automation is a plus Strong stakeholder management skills with the ability to work in cross-functional teams Familiarity with ITIL service delivery processes or consulting experience in digital transformation projects Location will be Bangalore India Asia Pacific However the job requirement to work with business teams worldwide and hence flexibility is required to work in different time zones Additional Locations India - Karn taka - Bangalore India - Karn taka - BANGALORE India India - Karn taka India - Karn taka - Bangalore India - Karn taka - BANGALORE NOTICE FOR PUBLIC At Lenovo we follow strict policies and legal compliance for our recruitment process which includes role alignment employment terms discussion final selection and offer approval and recording transactions in our internal system Interviews may be conducted via audio video or in-person depending on the role and you will always meet with an official Lenovo representative Please beware of fraudulent recruiters posing as Lenovo representatives They may request cash deposits or personal information Always apply through official Lenovo channels and never share sensitive information Lenovo does not solicit money or sensitive information from applicants and will not request payments for training or equipment Kindly verify job offers through the official or contact IndiaTA lenovo com Stay informed and cautious to protect yourself from recruitment fraud Report any suspicious activity to local authorities