Assistant Vice President, Product Owner ServiceNow
3 days ago
Job Description Inviting applications for the role of Assistant Vice President, Product Owner - ServiceNow In this role, the incumbent should be a skilled and visionary Product Owner - ServiceNow to join our Digital Transformation team. This role will be instrumental in driving the deployment and strategic use of ServiceNow solutions across Genpact's client engagements. The incumbent should have a strong background in IT service management, process optimization, and stakeholder collaboration. Responsibilities - Identify and evaluate opportunities for process improvement and automation using ServiceNow solutions. - Analyse existing IT and business service management processes to uncover inefficiencies and transformation opportunities. - Collaborate with client stakeholders to define business requirements and translate them into ServiceNow product capabilities. - Develop compelling value propositions and business cases for ServiceNow deployment. - Lead the end-to-end deployment journey of ServiceNow products, ensuring alignment with client goals and successful adoption. - Act as a liaison between Genpact's internal teams, ServiceNow, and client organizations to ensure smooth implementation and continuous improvement. - Foster strong client relationships and drive value realization through strategic use of ServiceNow capabilities. - Facilitate workshops and discovery sessions to gather insights and define solution roadmaps. - Ensure timely communication and reporting to all stakeholders throughout the project lifecycle. - Monitor post-deployment performance and identify opportunities for further optimization and innovation. - Support change management and training initiatives to ensure successful user adoption. Qualifications we seek in you Minimum Qualifications - Bachelor's degree in information technology, Computer Science, Business, or related field MBA or equivalent preferred. - Experience in IT service management, product ownership, or consulting roles. - Proven experience working with ServiceNow or similar ITSM platforms. - Strong understanding of ITSM, ITOM, and business service management processes. - Experience in client-facing roles with strong stakeholder management and communication skills. - Demonstrated ability to lead cross-functional teams and manage complex deployments. Preferred Qualifications/ Skills - Hands-on experience with ServiceNow modules such as Incident Management, Change Management, CMDB, and Service Catalog. - Strong analytical and problem-solving skills. - Ability to build trust and influence senior stakeholders. - Agile methodology experience and familiarity with product lifecycle management. - Excellent presentation and storytelling skills to articulate value propositions. - - - - -
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Bengaluru, India Genpact Full timeJob Description Inviting applications for the role of Assistant Vice President, Product Owner - HighRadius! In this role, the incumbent should be a dynamic and experienced Product Owner - HighRadius to join our Digital Finance team. This role will be pivotal in driving the deployment and adoption of HighRadius solutions across Genpact's client base. The...
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