Cloud Support Engineer- AWS

Position Summary: Pentair is currently seeking Managed Services CloudOps for IoT projects in the Smart Products & IoT Strategic Innovation Centre in India team. This role is responsible for supporting managed services & application/product Operations for IoT projects. Duties & Responsibilities: - Apply best practices and strategies regarding Prod application and infrastructure Maintenance (Provisioning/Alerting/Monitoring etc.) - Knowledge & Purpose of various env QA, UAT/Staging, Prod. - Understanding Git, AWS Code Commit. - Hotfix & Sequential configuration process need to follow up. - Understanding of Repositories. - Understanding & use of CI/CD Pipelines. - AWS CLI use & Implementation. - Ensure application & AWS Infrastructure proactive monitoring- - Realtime Monitoring of AWS Services. - CloudWatch alert configurations. - Alerts configuration in third-party tool like Newrelic. Datadog, Splunk etc. - Awareness of Pre & Post Deployment changeset in AWS infrastructure - Managing cloud environments in accordance with company security guidelines. - Config Register Management. - Daily data monitoring of deployed services. - Apply Best security practices for deployed Infrastructure. - Suggest regular optimization of infra by upscale & downscale. - Troubleshoot incidents, identify root cause, fix and document problems, and implement preventive measures - Lambda Logs Configuration. - API logs Configuration. - Better understanding of CloudWatch log insights. - Educate teams on the implementation of new cloud-based initiatives, providing associated training as required - Employ exceptional problem-solving skills, with the ability to see and solve issues before they affect business productivity. - Have Experience in CloudOps Process. - Participate in all aspects of the software development life cycle for AWS solutions, including planning, requirements, development, testing, and quality assurance. - Various AWS accounts Billing management/analysis and alert configurations as per the defined threshold. - Understanding of AWS billing console. - Able to analyze daily/Monthly costing of OnDemand services. - Python & Bash scripting is must to automate the regular task like Data fetch from S3/DDB, Job deployment. Qualifications and Experience: - Mandatory - Bachelors degree in Electrical Engineering, Software Engineering, Computer Science, Computer Engineering, or related Engineering discipline. - 2+ years of experience in Cloud Operations & Monitoring of AWS serverless services. - 1+ years of experience in the Smart/Connected Products & IoT workflow. - Hands on experience in - Mobile or Web App issues troubleshooting - AWS platform or certified in AWS (SysOPS or DevOPS) - Server-less/headless architecture - Lambda, API Gateways, Kinesis, ElasticSearch, ElasticCache, Dynamo DB, Athena, AWS IoT, Codecommit, Cloudtrail, Codebuild. - Cloud formation template understanding for configuration changes. - NoSQL Database (Dynamo DB preferred). - Trouble ticketing tools (Jira Software & Jira Service Desk preferred) - Good hands-on experience in scripting languages: - Python,Bash,Node,Gitbash,CodeCommit - Experience of impact analysis for Infrastructure configuration change. - Preferred - Hands on experience on Newrelic/Kibana/Splunk and AWS Cloudwatch tools - Prior experience in operation support for IoT projects (50,000+ live devices) will be an added advantage, - Experience in AWS Cloud IoT Core platform. - L2 Support experience in addition to CloudOps. Skills and Abilities Required: - Willingness to work in a 24X7 shifts environment - Flexible to take short term travels on a short notice to facilitate the field trails & soft launch of products - Excellent troubleshooting & analytical skills - Highly customer-focused and always eager to find a way to enhance customer experience - Able to pinpoint business needs and deliver innovative solutions - Can-do positive attitude, always looking to accelerate development. - Self-driven & committed to high standards of performance and demonstrate personal ownership for getting the job done. - Innovative and entrepreneurial attitude; stays up to speed on all the latest technologies and industry trends; healthy curiosity to evaluate, understand and utilize new technologies. - Excellent verbal & written communication skills