High Salary: Process Trainer
1 week ago
Training & Capability Building • Conduct Training Needs Identification (TNI) in alignment with GPL’s Learning Framework, QMF standards, and Zonal CC feedback. • Design, develop, and deliver role-specific and skill-based training for Sky RMs including onboarding, refreshers, communication, and collections capability modules. • Integrate GPL training requirements such as Alchemy modules and LMS learning journeys within Sky RM learning plans. • Collaborate with the HO L&D and Zonal Training Teams to ensure consistency of learning outcomes for Sky RM. • Create facilitator guides, e-learning modules, videos, and quick reference tools for both virtual and hybrid learning formats. • Monitor knowledge retention, learning transfer, and post-training performance improvement through periodic assessments and audit scores. • Drive continuous learning culture through micro-learning, refresher capsules, and “trainthe-trainer” sessions for Sky RM TL or High Potential Sky RMs in line with GPL standards. Collections & Customer Experience Enablement • Develop modules that integrate customer lifecycle communication, collections negotiation skills, and defaulter recovery frameworks . • Conduct role-plays, simulation exercises, and live call calibrations focused on improving customer engagement, conversion, and empathy. • Train Sky RMs on NPS calling, handling detractors, and leveraging promoter relationships for referrals and testimonials. • Support the adoption of digital service tools,Aspect Telephony, and Customer Communication Templates). Governance, Compliance & Quality Audits • Conduct training audits and skill certifications to ensure all Sky RMs meet GPL quality and communication standards. • Align all training materials and delivery methods with GPL brand guidelines, tone of voice, and compliance frameworks (SOC2, GDPR). • Review and validate customer communication templates to ensure accuracy, empathy, and adherence to process SOPs . • Maintain detailed documentation for audit readiness, reporting completion rates, and feedback effectiveness metrics, Location-Malad Aspee, Salary upto 6LPA, Should be from a BPO company,
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Process Trainer
1 week ago
Navi Mumbai, India Melda HR Services Full time1) Require process trainer from Banking, Sales or Collection Process, highly preferred from Banking/ BPO background for one of the leading bank in India 3) 1+ years of Experience required as a trainer. 4) Age 25 to 35 can apply 5) Immediate Joiners preferred or Notice period of 15 days can also apply 6) Location - Navi Mumbai **Job Types**: Full-time,...
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Process Trainer
1 week ago
Navi Mumbai, India Melda HR Services Full time1) Require process trainer from Banking, Sales or Collection Process, highly preferred from Banking/ BPO background for one of the leading bank in India 3) 1+ years of Experience required as a trainer. 4) Age 25 to 35 can apply 5) Immediate Joiners preferred or Notice period of 15 days can also apply 6) Location - Ghansoli **Job Types**: Full-time,...
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Process Trainer
2 days ago
Navi Mumbai, India Melda HR Services Full time1) Require process trainer from Banking, Sales or Collection Process, highly preferred from Banking/ BPO background for one of the leading bank in India 3) 1+ years of Experience required as a trainer. 4) Age 25 to 35 can apply 5) Immediate Joiners preferred or Notice period of 15 days can also apply 6) Location - Ghansoli **Job Types**: Full-time,...
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Process Trainer
6 days ago
Vikhroli, Mumbai, Maharashtra, India Melda HR Services Full time1) Require process trainer from Sales Process, highly preferred from Banking/ BPO background 3) 1+ years of Experience required as a trainer. 4) Age 25 to 35 can apply 5) Immediate Joiners preferred or Notice period of 15 days can also apply 6) Location - Vikhroli 7) 2nd Sat off 8 ) shift timing 9 to 6 **Salary**: ₹25,000.00 - ₹30,000.00 per...
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Process Trainer
8 hours ago
Navi Mumbai, Maharashtra, India Jobeefie pvt Ltd Full timeUrgent hiring for Process Trainer at Navi Mumbai for an MNC BPO for an International process Designation - Process Trainer Salary - Upto 9.5 LPA Location - Navi Mumbai Need relevant experience in Process Training with exceptional communication skills in English (Versant 6) NOTE- FOR FEMALES ONLY! **Benefits**: - Health insurance - Paid time off -...
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Process Trainer
7 hours ago
Mumbai, India Vibrantzz Management Services Full timeVibrantzz Management Services - Job openings for Process Trainer - Voice Process Job Location : Andheri / Malad Openings for Airlines Process Salary up to 5.5LPA Weekly 5 days working and 2 rotational week offs Contact no : 9768905190 Regards, Tushar Rajput Vibrantzz Management Services **Salary**: ₹400,000.00 - ₹550,000.00 per...
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Process Trainer
7 hours ago
Mira Road, Mumbai, Maharashtra, India Melda HR Services Full time1) Require process trainer from BPO Sales or Collection background, highly preferred from Banking/ Collection for one of the leading bank in India 2) Conducting Product and process training at all levels - Telecaller, Team Leader and Team Manager 3)Ensuring the training module get update on timely basis 4) Conducting motivational training for the Team to...
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Process Trainer
2 weeks ago
Mumbai, Maharashtra, India Health Meter services Full timeJob Title Trainer Department HR Reporting to HR Manager **Responsibilities** - Liaise with managers to determine training needs and schedule training sessions - Design effective training programs - Prepare educational material such as module summaries, videos etc. - Support and mentor new employees - Keep attendance and other records - Manage training...
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Process Trainer
2 days ago
Mumbai, India Avi Consulting LLP Full timeRole - Process Trainer Exp-1-2 years of experience in training for BFSI sales process with Domestic BPOs. Excellent communication skills. Must be familiar with training platforms. Must be adept in preparing training dashboards. **Salary**: ₹197,939.74 - ₹300,000.00 per year Schedule: - Night shift **Experience**: - total work Process Trainer...
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Sales Process Trainer
1 week ago
Mumbai, India Onesource Atreus Full time**Job Title: Sales Process Trainer (BPO Background)** **Job Description**: We are seeking a dynamic and experienced Sales Process Trainer with a BPO (Business Process Outsourcing) background to join our team. As a Sales Process Trainer, you will be responsible for developing and delivering comprehensive training programs to equip our sales representatives...
