Associate- Customer Support

2 weeks ago

Bhopal Madhya Pradesh, India Sutherland Full time

Company Description Sutherland is a digital transformation company focused on delivering exceptional experiences for both customers and employees For over 37 years we have been entrusted with caring for our clients customers - a responsibility we believe we should earn every day We are dedicated to making those experiences as delightful as possible - instantaneous relevant predictive and frictionless As an early pioneer in robotic automation we added to our core through steady investment and acquiring key capabilities Our design capabilities marry human insight design-thinking and process engineering To make these designs come to life as envisioned by our designers we employ the latest in robotic automation conversational AI techniques with a range of AI-ML enhanced products and cloud-based platforms We believe that the best relationships come from trust and value We call it One Sutherland Be the primary point of contact for our Business-to-Business customers through Calls Provide timely accurate and professional support while maintaining service-level agreements SLAs Take full ownership of each interaction with proactive problem-solving and excellent customer service Handle sensitive issues with a positive and empathetic approach always portraying the brand in a positive light Maintain customer records and call documentation in our systems with precision Meet performance metrics such as quality productivity attendance and first-contact resolution Suggest process improvements and flag recurring customer issues through proper channels Qualifications Good verbal and written communication skills in English Strong customer service mindset with good communication skills Ability to empathize with customers manage time effectively and work independently High school diploma or equivalent and above 0-2 years of experience freshers welcome Additional Information Working Location Bhopal Timings 8 hours per day plus a 1-hour break 5 or 6 days per week Perks Cab facilities available within 25 km of the office location Disclaimer Sutherland never requests payment or favors in exchange for job opportunities Please report any suspicious activity immediately to TAHelpdesk Sutherlandglobal com

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