Customer Support Associate

2 days ago

Misrod Bhopal Madhya Pradesh, India Magnum Group Full time

**Job Title**: Customer Service Associate (CSA) - Freshers & Graduates Welcome
**Location**: Bhopal, Madhya Pradesh

**Job Type**: Full-time

**Salary**: Competitive - based on experience

**About Us**:
Are you passionate about helping people? Do you enjoy problem-solving and delivering exceptional service? If yes, then we want YOU to join our team in Bhopal As a **Customer Service Associate**, you will be the voice of our company, assisting our valued customers and ensuring they receive top-tier service at every interaction. Whether you're a fresher or a recent graduate, we believe in giving everyone an equal opportunity to grow with us.

**What You’ll Do**:

- **Solve Problems**: Handle customer queries, complaints, and provide timely, effective solutions to enhance satisfaction.
- **Support & Guidance**: Educate customers on our services/products, helping them make informed decisions.
- **Teamwork**: Work alongside a friendly and supportive team to deliver the best customer experiences possible.
- **Record Keeping**: Log all interactions in our CRM system accurately and update customer information regularly.
- **Continuous Improvement**: Participate in regular training sessions to stay updated on the latest customer service trends.

**What We’re Looking For**:

- **Freshers & Graduates**: Whether you're starting your career or have just completed your studies, we're looking for someone eager to learn.
- **Strong Communication Skills**: You should be able to speak and write clearly, making sure the customer feels heard and valued.
- **Problem Solving**: You enjoy finding creative solutions to challenges and making customers happy.
- **Tech-Savvy**: Basic computer skills and a willingness to learn how to use our CRM software.
- **Positive Attitude**: We love team players who bring a can-do attitude to work every day
- **Patience & Empathy**: Ability to handle tricky situations with a calm demeanor and show empathy to customers.

**Why Work With Us in Bhopal?**
- **Local Presence, Global Opportunities**: You’ll be working with a leading company with a strong presence in Bhopal and exciting career growth opportunities.
- **Flexible Hours & Great Pay**: We offer competitive pay with incentives and flexible hours to fit your schedule.
- **Professional Development**: Comprehensive training to help you grow your skills and advance in your career.
- **Supportive Team**: Be a part of a fun, friendly, and motivating team that values your input.

**Perks**:

- Work in a dynamic and fast-paced environment.
- Health and wellness benefits.
- Career growth opportunities in Bhopal.
- Employee engagement programs and social activities.

**How to Apply**:
**Application Deadline**:28th July**
**Contact**: 8962145405

Pay: ₹10,000.00 - ₹15,000.00 per month

**Benefits**:

- Paid sick time
- Paid time off
- Provident Fund

Schedule:

- Day shift
- Rotational shift

Supplemental Pay:

- Joining bonus
- Performance bonus

**Language**:

- English (required)
- Hindi (required)

Work Location: In person

**Speak with the employer**
+91 8962145405

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