Senior Business Analyst – Billing, Client Insights

What we want We re seeking a Senior Business Analyst to strengthen our business operations and client intelligence function This role will be responsible for managing billing accuracy commercial insights client-level reporting and operational performance tracking across multiple accounts primarily for US-based clients The ideal candidate combines financial discipline analytical problem-solving and process mindset enabling leadership to make informed business and delivery decisions ZKraft At Zkraft we are a leading digital marketing agency offering comprehensive digital solutions ranging from strategy transformation media planning and buying We combine creativity technology and data to deliver impactful digital marketing strategies With proprietary AI-powered platforms like Ingenious Plex Azurite and Qualispace we optimize campaigns and drive measurable business growth Our cutting-edge ad formats including interactive banners Swirl Ads and CTV solutions enable us to engage audiences effectively We are proud to serve industries such as E-commerce BFSI Healthcare Real Estate and Government sectors and specialize in verticals like Automotive Entertainment and more With global recognition a proven track record and a client-centric approach Zkraft is the trusted partner for businesses aiming for growth What you will do 1 Billing Commercial Management Manage end-to-end billing workflows ensuring accuracy and alignment with scope and client approvals Maintain commercial trackers for each client covering retainers change requests renewals and payment timelines Track account-level profitability utilization and delivery efficiency Highlight discrepancies or overages and work with leadership to course-correct Partner with finance to ensure timely invoicing and forecasting accuracy 2 Account Insights Reporting Create account-level dashboards and reports highlighting revenue cost delivery health and performance KPIs Deliver Monthly Business Review MBR reports for leadership and client success teams Track and present data-driven insights on client retention growth and margin improvement Correlate campaign and operational performance with business outcomes 3 Task Tracking Operational Visibility Design and maintain task-level reporting systems to monitor deliverables ownership and turnaround times TATs Ensure all client tasks and dependencies are visible and measurable across teams Generate reports to identify delays SLA breaches or efficiency bottlenecks Collaborate with project managers to streamline delivery workflows and improve TAT compliance 4 Leadership Reporting Business Insights Build business-level dashboards summarizing performance across accounts Support leadership in forecasting capacity planning and revenue analysis Present insights that drive better decision-making across delivery client management and finance Standardize reporting templates KPIs and communication cadence for consistency Requirements 6-10 years of experience in business analysis operations or commercial management preferably in a digital marketing or IT services agency Strong understanding of agency commercials retainers project-based billing time tracking and margin analysis High proficiency in Google Sheets Excel data visualization tools Power BI Looker Data Studio and project management tools Asana Monday Jira Teamworks etc Excellent analytical communication and coordination skills across teams Ability to manage multiple accounts and reporting cadences in a fast-paced environment Strong ownership mindset with attention to detail and operational discipline Experience in setting up or managing a centralized Client Center Business Intelligence Unit PMO for client reporting and operational visibility Exposure to US-based accounts or white-label delivery models Familiarity with automation tools Zapier Google Apps Script or API-based dashboards Understanding of marketing delivery metrics SEO Paid Media ORM Content