Customer Executive

We are seeking a detail-oriented and proactive Customer Executive to manage our Customer operations while also handling day-to-day accounting tasks This hybrid role is perfect for someone who enjoys both digital marketing and financial organization Key Responsibilities Customer Service Expertise Proven ability to handle high volumes of customer inquiries with professionalism empathy and efficiency Communication Skills Excellent verbal and written communication skills adept at active listening and clear concise responses Problem-Solving Abilities Strong analytical skills to resolve customer issues promptly and effectively CRM Software Proficiency Experienced in using customer relationship management tools such as Zoho SAP Sales Support Skilled in upselling and cross-selling techniques understanding customer needs to suggest suitable products or services Technical Knowledge Familiarity with basic technical troubleshooting for products services customized based on industry Multitasking Time Management Able to manage multiple customer accounts and inquiries while maintaining attention to detail Conflict Resolution Trained in de-escalation techniques and maintaining customer satisfaction in high-pressure situations Team Collaboration Experience working with cross-functional teams including sales technical support and product teams Adaptability Comfortable in fast-paced environments with the ability to learn new systems and procedures quickly Product Knowledge Deep understanding of company products services to provide accurate and helpful information to customers Customer Retention Experience in building long-term relationships with clients and contributing to customer loyalty initiatives Experience Minimum of 3 years in a customer service customer support or client relationship role Education Bachelor s degree in Business Administration Marketing Communications or a related field preferred but not always required Communication Skills Excellent verbal and written communication in specify language s e g English Tamil Customer-Centric Mindset Demonstrated ability to understand and prioritize customer needs with a proactive approach to problem-solving CRM Proficiency Hands-on experience with customer relationship management CRM tools such as Salesforce Zoho SAP Conflict Resolution Proven skills in handling complaints resolving issues and turning negative experiences into positive outcomes Technical Aptitude Basic technical understanding of the company s products services to provide accurate support Time Management Ability to manage multiple tasks prioritize responsibilities and meet deadlines in a fast-paced environment Team Collaboration Experience working effectively with internal departments such as sales technical teams and operations Adaptability Comfortable working in dynamic environments and adaptable to process changes and new technologies Professionalism Strong interpersonal skills with a customer-first attitude patience and reliability Preferred Skills - Customer Executive Advanced Communication Skills Ability to communicate clearly confidently and with empathy across diverse customer bases Emotional Intelligence Strong interpersonal skills patience and emotional control during high-pressure interactions ales Awareness Understanding of sales strategies and ability to identify upselling and cross-selling opportunities Technical Support Skills Basic troubleshooting skills to assist customers with technical issues or product setup Multilingual Ability Fluency in multiple languages is a strong plus e g English Tamil Data Handling Reporting Ability to generate and interpret customer service reports or feedback data to improve processes Product Knowledge In-depth understanding of company products services to guide and educate customers effectively Conflict Management Ability to manage difficult conversations and turn complaints into positive experiences Process Improvement Mindset Willingness to suggest ideas that improve customer satisfaction and workflow efficiency Adaptability to Tools Quick learner with the ability to use chat email phone and social media platforms for customer interaction Organizational Skills Strong time management and ability to manage large volumes of queries efficiently Job Types Full-time Permanent Pay 160 000 00 - 200 000 00 per year Benefits Health insurance Provident Fund Schedule Day shift Supplemental Pay Yearly bonus Work Location In person