Voice Support Representative Work From Office

Job Title Voice Support Representative Work from Office Freshers Location Insert Location Job Type Full-time Office-based Industry Customer Support IT BPOJob Overview We are seeking dynamic enthusiastic and motivated Voice Support Representatives to join our team This entry-level position is ideal for freshers who are looking to build a career in customer service As a Voice Support Representative you will be responsible for handling customer inquiries resolving issues and providing exceptional support via phone ensuring that customers have a seamless experience with our services Key Responsibilities Customer Interaction Engage with customers through inbound and outbound calls addressing their inquiries concerns and providing accurate product or service information Issue Resolution Identify customer issues troubleshoot effectively and resolve complaints by providing timely and accurate solutions Technical Assistance Assist customers with troubleshooting basic technical issues guide them through processes and escalate more complex issues when required Maintaining Records Document all customer interactions and feedback in the system ensuring that each case is accurately recorded and tracked Meeting Targets Adhere to set service level agreements SLAs and key performance indicators KPIs maintaining high productivity and performance standards Customer Satisfaction Strive to deliver high-quality customer service ensuring that customers leave with a positive experience addressing their concerns in a courteous and professional manner Collaboration Work closely with other team members and departments to ensure that customer issues are resolved efficiently and effectively Continuous Learning Stay updated on the companys products services and policies while also engaging in ongoing training sessions to enhance product knowledge and service delivery Requirements Educational Qualification A minimum of a high school diploma or graduation in any stream Experience Freshers are welcome to apply prior experience in customer service or a similar field will be a plus but is not mandatory Communication Skills Excellent verbal and written communication skills in insert language s with the ability to converse clearly and effectively with customers Customer-Centric A strong passion for helping people and delivering outstanding customer service Technical Proficiency Basic knowledge of computers and proficiency in using MS Office or other customer support tools Problem-Solving Skills Ability to understand issues find solutions and guide customers toward resolving their problems in a timely and efficient manner Patience Empathy Ability to stay calm under pressure especially when dealing with frustrated or upset customers Empathy and patience are essential for this role Availability Ready to work full-time from the office adhering to shift timings and working in a team-oriented environment Benefits Training Comprehensive onboarding and product training to ensure you are well-prepared to assist customers Growth Opportunities As a fresher you will have opportunities for skill development and career growth in a dynamic work environment Competitive Salary Attractive compensation package along with performance-based incentives Work Environment A supportive and collaborative work culture that emphasizes learning and development Health Wellness Benefits like medical insurance paid leave and employee wellness programs Why Join Us This is a fantastic opportunity for freshers who are looking to start their career in customer service You will be a key player in our customer support team helping our clients with their needs and enhancing their experience with our products If you have a positive attitude a passion for service and a drive to grow in a dynamic environment we would love to hear from you