Team Manager Pca

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motivation retention of talent Manage attrition Train and coach the team Effective performance scorecard vintage mix management within budget discipline in performance management Identify and groom potential team managers leaders Upgrade people management skill constantly People Talent Drive the right sales culture and attitude Operational quality - manage sales error rejection approval rate TAT etc Engage relevant stakeholders for smooth approval and customer on-boarding experience Manage customer experience and ensure nil complaints Risk Management Ensure CDD MLP TCF diligence Zero tolerance - Fraud Mis-selling Discipline in HR and training related matters Adhere to all policies guidelines and procedures comply with local regulatory requirements reflect best practices Adhere to operational risk controls and procedures in day-to-day sales management To ensure no adverse findings in internal external audit governance and compliance review To comply with all applicable money laundering prevention procedures and report any suspicious activity to the Unit Money Laundering Prevention Officer and line manager Regulatory Business Conduct Display exemplary conduct and live by the Group s Values and Code of Conduct Take personal responsibility for embedding the highest standards of ethics including regulatory and business conduct across Standard Chartered Bank This includes understanding and ensuring compliance with in letter and spirit all applicable laws regulations guidelines and the Group Code of Conduct Effectively and collaboratively identify escalate mitigate and resolve risk conduct and compliance matters Key stakeholders Branches Products Segments TPP Products Regional Sales Unit BIU SQ Regional Ops Unit National Analytics Unit Other Responsibilities As advised by management Qualifications Must be a Graduate Postgraduates will be preferred Relevant Affluent SA NTB acquisition experience onboarding processes and cross sell products knowledge is must Strong communication skills Strong inter-personal skills which encourages and promotes enthusiasm and team spirit Thorough Knowledge of MS Office Excel Team handling experience will be added advantage Skills and Experience Manage Conduct Manage Risk Manage People Business - Market Knowledge Business - Products and Processes FM - Products - Bonds and Loans About Standard Chartered We re an international bank nimble enough to act big enough for impact For more than 170 years we ve worked to make a positive difference for our clients communities and each other We question the status quo love a challenge and enjoy finding new opportunities to grow and do better than before If you re looking for a career with purpose and you want to work for a bank making a difference we want to hear from you You can count on us to celebrate your unique talents and we can t wait to see the talents you can bring us Our purpose to drive commerce and prosperity through our unique diversity together with our brand promise to be here for good are achieved by how we each live our valued behaviours When you work with us you ll see how we value difference and advocate inclusion Together we Do the right thing and are assertive challenge one another and live with integrity while putting the client at the heart of what we do Never settle continuously striving to improve and innovate keeping things simple and learning from doing well and not so well Are better together we can be ourselves be inclusive see more good in others and work collectively to build for the long term What we offer In line with our Fair Pay Charter we offer a competitive salary and benefits to support your mental physical financial and social wellbeing Core bank funding for retirement savings medical and life insurance with flexible and voluntary benefits available in some locations Time-off including annual leave parental maternity 20 weeks sabbatical 12 months maximum and volunteering leave 3 days along with minimum global standards for annual and public holiday which is combined to 30 days minimum Flexible working options based around home and office locations with flexible working patterns Proactive wellbeing support through Unmind a market-leading digital wellbeing platform development courses for resilience and other human skills global Employee Assistance Programme sick leave mental health first-aiders and all sorts of self-help toolkits A continuous learning culture to support your growth with opportunities to reskill and upskill and access to physical virtual and digital learning Being part of an inclusive and values driven organisation one that embraces and celebrates our unique diversity across our teams business functions and geographies - 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