Client Service Executive

4 weeks ago

India WELTEC Institute Full time
Job Description

Job Title: Client Servicing Executive

Location: Remote

Job Type: Full-time, Permanent

Experience Level: 1+ Year

Department: Client Services / Account Management

Job Summary

We are looking for a proactive and client-focused Client Servicing Executive to join our

growing team. This role involves managing relationships with international clients, acting

as a liaison between the client and internal teams, and ensuring timely and high-quality

delivery of digital marketing services. If you thrive in a fast-paced environment and excel at

communication, coordination, and client retention, we want to hear from you.

Key Responsibilities

- Respond to and follow up on all inbound leads generated through marketing efforts.
- Build and maintain strong client relationships via Zoom, phone, emails, and other

communication platforms.

- Serve as the primary point of contact for newly onboarded clients and ensure

smooth delivery of services.

- Ensure excellent customer service and maintain high communication standards

and responsiveness.

- Coordinate with internal teams to align on client expectations and ensure timely

execution.

- Monitor project progress and communicate updates clearly using project

management tools and regular check-ins.

- Track, measure, and report revenue performance for assigned accounts on a

weekly, monthly, quarterly, and annual basis.

- Contribute to a high client retention rate by consistently delivering on timelines and

maintaining transparency.

Requirements

- Minimum 1 year of experience in client servicing, account management, or a similar

role.

- Strong interpersonal, written, and verbal communication skills.
- Ability to multitask, prioritize, and manage time effectively in a remote work setup.
- Familiarity with project management tools and CRM platforms is a plus.
- A proactive, problem-solving mindset with attention to detail.

What We Offer

- Competitive salary and performance-based incentives.
- Full-time remote position (Monday to Friday, UK shift).
- Opportunity to work with global clients across diverse industries.
- Collaborative and supportive team culture.

Skills: project,crm,client services,communication,account management

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