Security Supervisor

15 hours ago


Kottayam, Kerala, India Backwater Ripples Pvt. Ltd Full time

Security Supervisor Position Overview The Security Supervisor in a resort is responsible for overseeing and coordinating security operations to ensure the safety and security of guests employees and property This role involves managing a team of security personnel implementing security protocols and collaborating with other departments to maintain a safe and enjoyable environment within the resort premises Key Responsibilities Supervision and Leadership Lead and supervise a team of security officers ensuring they are well-trained motivated and adhere to resort policies and procedures Conduct regular team meetings provide feedback and address any performance issues Security Operations Develop and implement security procedures and protocols to safeguard guests employees and property Coordinate with local law enforcement agencies emergency services and other relevant authorities as needed Conduct regular security assessments and audits to identify and address vulnerabilities Surveillance and Monitoring Oversee the operation of security systems including surveillance cameras access control systems and alarms Monitor and analyze security-related incidents providing timely and accurate reports to management Guest and Employee Safety Ensure a visible and approachable security presence to deter potential threats Respond promptly to incidents emergencies and guest requests providing assistance and support Collaboration with Other Departments Collaborate with resort management and other departments to address security concerns and promote a holistic approach to safety Conduct joint training sessions with other departments to enhance overall resort security awareness Training and Development Provide ongoing training for security personnel keeping them informed about new security technologies procedures and industry best practices Conduct regular drills and exercises to ensure preparedness for emergencies Report and Documentation Maintain accurate records of security incidents investigations and other relevant documentation Prepare and submit reports to management regarding security operations and incidents Customer Service Foster a customer service-oriented approach among security personnel ensuring a friendly and helpful demeanor when interacting with guests Compliance Stay informed about relevant laws regulations and industry standards ensuring the resort s security practices comply with all applicable requirements Qualifications and Requirements Previous experience in a security supervisory role preferably within a resort or hospitality setting Strong leadership and interpersonal skills Knowledge of security technologies surveillance systems and emergency response procedures Excellent communication and problem-solving abilities Familiarity with local laws and regulations related to security in the hospitality industry Ability to work flexible hours including weekends and holidays CPR and First Aid certification may be required Job Types Full-time Permanent Work Location In person


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