Client Support Specialist-sas Admin

Client Support Specialist-SAS Admin Location Pune-Hybrid working Status Permanent Full Time Work mode and time Rotational Shift Package Competitive Salary fixed 5 Day Working Week Flexible Working with one-off allowance and 2 Days in the office Development Opportunity Personal Technical Group Medical Policy Group OPD Cover Personal Accident Cover Term Life Cover 26 Days Leave 9 Public Holidays Buy Sell Scheme Referral Scheme Who s Instem Well we re a global provider of bespoke industry leading software solutions and services which enables our clients to bring life enhancing products to market faster We boast over 700 pharmaceutical clients including all the top 20 ranging from small to enterprise-sized organizations Over 50 of the global drug discovery process runs through our software at some point Therefore each Instem employee has a significant impact in helping to save prolong people s lives all over the world We want you to join our mission What s the culture environment like Although we re a fast-growing organisation we do have an incredibly supportive communal family-feel environment We promote solution-based thinking with full flexibility minimal micromanagement and empowerment - we want you to be accountable for your success We ll invest in you as a person and encourage you to take part in companywide sessions for wellbeing mental health critical conversations and strengths Why are we hiring a Client Support Specialist We re on the hunt for a Client Support Specialist as part of our company s growth The mission of the Client Support Specialist is to provide advanced technical expertise to d-wise customers requesting technical support via the Instem support ticketing system This role will include tasks such as analyzing problems providing technical expertise customer interaction and troubleshooting resolving complex technical issues The Client Support Specialist is a critical role at Instem and requires in-depth technical system knowledge and customer interaction of the highest standard and professionalism What to expect Facilitate the support process by helping solve SAS technical issues Triage troubleshoot and resolve technical issues Respond to support requests from a range of Instem customers via the online support portal Play a key role in developing deploying supporting technology tools solutions and processes Document track and monitor support tickets to ensure timely resolution Follow the company s Quality Management System process to ensure all work is handled securely professionally and diligently SAS Environment Management which includes installing configuring and maintaining SAS software including patches and upgrades Performance Optimization which includes monitoring SAS environment to ensure high availability and performance Provide training and guidance to users on SAS tools and best practices Collaborate with vendors for technical support and licensing management Skills you ll need Bachelor s degree or equivalent education and related training Experience with trouble ticketing systems e g JIRA ServiceNow Zendesk etc Strong proficiency with operating systems e g Linux and Windows Administration and tools e g Microsoft Office Excel Powershell Knowledge of SAS applications utilized by d-wise customers including SAS products such as Base SAS SAS Enterprise Guide SAS Grid SAS Studio SAS Management Console Strong knowledge of SAS architecture configuration and maintenance Excellent communication skills Experience working with external clients Strong analytical and problem-solving skills We hire exceptional enthusiastic people and everyone is empowered to think solo take the initiative and be innovative We invite you to explore a world of opportunities with us and to have influence in helping us achieve our goals by being you An Equal Opportunity Employer All qualified applicants will receive consideration for employment without regard to race colour religion sex sexual orientation gender identity national origin or protected veteran status and will not be discriminated against on the basis of disability Instem stores and processes data using an Applicant Tracking System ATS Click below for more information regarding our privacy policy https www instem com privacy LI-PD LI-Hybrid