Sas Platform Administrator

6 days ago

Pune Maharashtra, India SAS Full time

:
**SAS Cloud Operations Administrator**

You will lead the team in efforts to improve quality, efficiency, and automation around service delivery tasks. A keen eye for continuous improvement and a passion to drive it in all aspects of the job is required.

**Primary Responsibilities**:

- Deliver excellent customer service using a customer first and continuous improvement mindset.
- Provide hands-on administration, maintenance, and installation of SAS Enterprise software and solutions.
- Provide support for global PSD/Partner delivered ETL and automations.
- Manage day-to-day work through SAS Cloud ticketing systems using CIS best practices for ticket update quality and frequency.
- Use IT Service Management best practices for change, incident, and problem management to meet and support Service Level Agreement requirements SAS Cloud customers.
- Create and maintain service documentation including runbooks, knowledge base articles, and wiki content.
- Configure, manage, monitor, and debug mid-tier software.
- Develop tools and software to manage SAS and third-party software.
- Diagnose, document, report, and resolve system problems.
- Work directly with external customers and interface with other support teams and vendors.
- ** Mandatory - 24x7 Shift working as per business demand.**:

- **Mandatory - Participate in a 24x7x365 on-call rotation.**

**Additional responsibilities may include**:

- Provide service leadership for local teams by managing service queues and assigning tickets based on SAS Cloud procedures.
- Serve as technical escalation support for other team members.
- Contribute to overall service quality by identifying or leading efforts that reduce time, reduce toil, and/or improve the customer experience with SAS Cloud services.

**Essential Requirements**:

- Bachelor's degree in a quantitative field, such as Computer Science, Information Technology or related field.
- 7+ years of technical experience including:

- 4+ Years of experience in SAS Administration, Deployment, integration
- 1+ years of experience with Kubernetes / CaaS
- 2+ years of experience Enterprise Platform Support
- 2+ years of experience in systems support, user support, customer support, consulting, or training for enterprise class software and/or hardware.

**Preferences**:

- Familiarity with cloud-based platforms like MS Azure, AWS, GCP, or OpenShift
- Experience with Python, Ansible, or Kubernetes
- Scripting experience (bash, PowerShell, etc.)
- Installing, using and administrating SAS software and solutions
- Programming in SAS
- Java or Web development experience
- Ability to travel up to 10% of the time.

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