Technical Support Consultant

Company Name VARITE India Private Limited About The Client An American multinational computer software company incorporated in Delaware and headquartered in San Jose California They specialize in software for creating and publishing a wide range of content including graphics photography illustration animation multimedia video motion pictures and print Essential Job Functions Provides technical support via telephone and email and thoroughly logs all interactions in respective support cases Validates and reports customer submitted product bug reports with Educates customers on the use of Digital Marketing products specifically Assists in testing new and enhanced Manages projects professionally and within stated Fully owns cases in their name and contributes to success of global Identifies trends and potential issues and quickly communicates with affected parties Support sustainable scalable software solutions for s largest Helps maintain accurate and complete product Treat each case as an opportunity to delight customers despite factors outside control of consultant such as product limitations or dependencies on third parties Weekend or holiday coverage required in rotation with Assists in special projects and other duties assigned Qualifications Must have Deep knowledge and understanding of HTML JavaScript Perl Web 2 0 and web Knowledge of Internet Digital Marketing concepts Experience with SQL and database Experience with data insertion and reporting APIs SOAP REST and PHP Desirable to have experience using Adobe Solutions like Analytics Target Audience Manager Platform AEP or other web analytics and optimization tools in or out of the adobe Marketing Cloud At least two years experience in a customer support environment preferably in a high enterprise tech setting Excellent communication skills both written and verbal Be a problem solver constantly identifying opportunities to improve processes and then Ability to troubleshoot problems while ensuring customer satisfaction systematically and effectively within stated service level goals Extensive knowledge of MS Office email and how the Internet and websites work Ability to troubleshoot problems while ensuring customer satisfaction systematically and effectively within stated service level goals Will work night shifts IST How to Apply Interested candidates are encouraged to respond submit their updated resumes and for additional job opportunities please visit Unlock Rewards Refer Candidates and Earn If you re not available or interested in this opportunity please pass this along to anyone in your network who might be a good fit and interested in our open positions VARITE offers a Candidate Referral program where you ll receive a one-time referral bonus based on the following scale if the preferred candidate completes a three-month assignment with VARITE Experience Level Bonus Referral 0-2 years INR 5 000 2-6 years INR 7 500 6 years INR 10 000 About VARITE VARITE is a global staffing and IT consulting company providing technical consulting and team augmentation services to Fortune 500 Companies in USA UK CANADA and INDIA VARITE is currently a primary and direct vendor to the leading corporations in the verticals of Networking Cloud Infrastructure Hardware and Software Digital Marketing and Media Solutions Clinical Diagnostics Utilities Gaming and Entertainment and Financial Services Equal Opportunity Employer VARITE is an equal opportunity employer We celebrate diversity and are committed to creating an inclusive environment for all employees We do not discriminate based on race color religion sex sexual orientation gender identity or expression national origin age marital status veteran status or disability status