Senior Executive

About Info Edge InfoEdge s mission is to create world-class platforms that transform lives by continuously innovating Our products and services are built keeping our customers in mind We always delight our customers by delivering superior value through enhanced offerings on the internet and other platforms Through our continuous investment across various businesses especially in cutting-edge technology machine learning and artificial intelligence AI we have built a robust system that constantly increases our predictive powers on customer behaviour and optimizes and improves our systems Our various teams tirelessly work together to solve problems innovate and create something to empower our customers At Info Edge people are our core competitive advantage and we will continue doing all that is needed to attract and retain the best available talent About BU Jeevansathi is one of the largest and most trusted matrimony websites in India It has a large presence across all parts of the country and its two decades of existence has left an indelible impact on millions of lives The platform provides a very secure and convenient matchmaking experience to all its members by ensuring 100 screening exclusive privacy options photo protection features and multiple ways of verification amongst other things Department Exclusive Servicing Skills Required Customer Handling Client Management Relationship Management Client Servicing Role Designation Title Senior Executive Required Educational Qualifications Any Graduate Desired Experience 2-5 years Job Objective The exclusive servicing team is a premium assisted matchmaking service which helps the premium customers find the right match marriage for themselves or their loved ones The objective of this role is to assist them on an end-to-end basis via calls and e-mails The role will require a person to build a strong relationship with the client and understanding with his her client and provide best servicing experience Onboarding of Premium members and help them in setting up their profile Understanding the client s requirements for a Jeevansathi and search for shortlisted profiles on the basis of different Indian matrimonial norms gender religion caste mother tongue occupation education level income groups marital status etc Reach out to prospects on behalf of the client and help in exchanging information among them and set up their meetings Be in regular touch with the client and keep him her updated on the work being done on their profile by weekly monthly report Handling escalation of the clients Achieving process SLAs and MIS report generation Ensuring adherence to the defined process and accuracy levels on transactions Required Skills Excellent verbal and written communication skills Aptitude for fostering positive relationship building Client handling skills Customer Focus Attention to detail Knowledge of Indian matrimonial norms Flexibility with rotational offs and rotational shifts Desired Skills 2 year - 4 years of prior working experience in handling premium customers large accounts within voice inbound processes Fluent in communicating in regional language like Marathi Bengali Punjabi etc Good with MS office to capture and understand customer feedback real time Multi-Tasking E-mails Tools and coordinating with different teams Why Join Us This is a unique opportunity to work on innovative and disruptive technology driven business solutions that are shaping the future of the industry We are looking for candidates who are willing to work passionately in a fast-paced environment and are ready to enhance their skills by learning something new Being a part of InfoEdge will allow you to unleash your potential and carve your own career To learn more about Info Edge visit Years Of Exp 2 to 5 Years Designation Associate Senior Executive