Staff Associate Network Administration

4 weeks ago

Bengaluru, Karnataka, India AT&T Full time

Role Tier T1 5 Support for AT T GCSC Teams Responsibilities First responder for strategic services Flexware SDWAN OTT Network triage and service restoration Managing transport circuits AVPN AIA BB LTE Analyzing and escalating network events Coordinating software hardware resources Monitoring data capture and problem analysis Ticket management and escalations Working with internal external support groups Negotiating with other support centers for testing plans Technical Skills 1-3 years in telecommunications managed network infrastructure 1 years in customer service client interfacing 1-2 years in Networking IT infrastructure WAN LAN Voice etc Good to have Knowledge of SDN SDWAN Viptela Velocloud Silverpeak 128T Good in WAN LAN voice technologies routers switches firewalls etc Sound understanding of Voice Data and IP networks Professional Skills Excellent verbal and written communication Problem-solving abilities Professionalism and telephone etiquette Proficient with PC systems and applications Ability to work under pressure and prioritize tasks Drive enthusiasm and self-motivation Resourcefulness and team collaboration skills Years of Experience 1-3 Years Education BE B TECH CCNA CCNP certified Weekly Hours 40 Time Type Regular Location Bangalore Karnataka India It is the policy of AT T to provide equal employment opportunity EEO to all persons regardless of age color national origin citizenship status physical or mental disability race religion creed gender sex sexual orientation gender identity and or expression genetic information marital status status with regard to public assistance veteran status or any other characteristic protected by federal state or local law In addition AT T will provide reasonable accommodations for qualified individuals with disabilities AT T is a fair chance employer and does not initiate a background check until an offer is made

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