HRO (TA) - Manager

Job Description

Ready to shape the future of work
At Genpact, we don't just adapt to change-we drive it. AI and digital innovation are redefining industries, and we're leading the charge. Genpact's AI Gigafactory, our industry-first accelerator, is an example of how we're scaling advanced technology solutions to help global enterprises work smarter, grow faster, and transform at scale. From large-scale models to agentic AI, our breakthrough solutions tackle companies most complex challenges.
If you thrive in a fast-moving, tech-driven environment, love solving real-world problems, and want to be part of a team that's shaping the future, this is your moment.
Genpact (NYSE: G) is an advanced technology services and solutions company that delivers lasting value for leading enterprises globally. Through our deep business knowledge, operational excellence, and cutting-edge solutions - we help companies across industries get ahead and stay ahead. Powered by curiosity, courage, and innovation, our teams implement data, technology, and AI to create tomorrow, today. Get to know us at genpact.com and on LinkedIn, X, YouTube, and Facebook.
Inviting applications for the role of Manager, Recruitment & Onboarding Operations
This role will be responsible for leading the delivery of end-to-end recruitment coordination and onboarding support processes. This role involves managing multi-tiered teams, engaging with regional TA/HR stakeholders, driving performance against SLAs, ensuring compliance with global onboarding standards, and continuously optimizing operational workflows for efficiency and scale.
Responsibilities
1.Leadership & Team Management
oLead a cross-functional delivery team of 10-20 staff, including recruitment and onboarding coordinators, sourcing analysts, and reporting specialists.
oProvide structured coaching, mentoring, and performance feedback through regular 1:1s, team huddles, and development plans.
oManage staffing plans, shift rosters, and training needs to ensure full coverage across multiple time zones.
o Own the onboarding and integration of new team members, ensuring readiness to meet client-specific standards.
oDrive employee engagement by fostering a high-trust, inclusive, and performance-oriented work environment.
2.Recruitment Operations Management:
oDevelop and implement recruitment strategies to meet business needs.
oCollaborate with hiring managers to define job requirements and priorities.
oDemonstrate hands-on proficiency in at least one leading ATS platform such as Workday, Greenhouse, or SuccessFactors for recruitment process tasks.
oOversee execution of high-volume recruitment support tasks including job posting, candidate sourcing coordination, interview scheduling, feedback tracking, and offer generation.
oMonitor day-to-day workflow allocation, capacity utilization, and delivery accuracy across team members.
oEnsure adherence to defined service level agreements (SLAs), turn-around-times (TATs), and internal quality metrics.
oDrive process improvements, SOP development, and adherence to SLAs, quality standards, and compliance.
oConduct random quality checks on candidate records, interview scheduling logs, and offer documentation.
oHandle exceptions and escalations
3.Onboarding Process Management:
oEnsure smooth execution of pre-joining activities: document collection, BGV initiation and tracking, onboarding system readiness, and Day 1 planning.
oMaintain compliance with documentation checklists, background verification protocols, and data privacy standards (e.g., GDPR, EEO).
oCollaborate with global onboarding owners to tailor the support model to regional needs while maintaining global consistency.
oSupervise exception handling (e.g., delayed BGVs, rehires, leadership onboarding) and ensure stakeholder visibility and resolution.
4.Stakeholder Management:
oAct as the primary point of contact between the India support team and regional recruitment leads, hiring managers, and HRBPs.
oParticipate in governance calls, provide operational insights, and address escalations and process gaps proactively.
oDrive transparent communication and proactive risk management for escalations, delays, or resource constraints.
oTranslate client expectations into structured process changes or capability-building initiatives for the India team.
5.Reporting & Process Excellence
oSupport weekly and monthly reporting on key recruitment and onboarding metrics such as time-to-fill, candidate pipeline stages, and sourcing performance.
oMaintain tracking sheets, dashboards, and audit logs for operational accuracy.
oConduct root cause analysis (RCA) for SLA misses or process errors and implement corrective actions.
oLead quality assurance reviews, RCA reporting, and mitigation planning for service failures or escalations.
oImplement lean process improvements and support digitization initiatives (e.g., automation of trackers, form templates, dashboards).
oStandardize process documentation and ensure knowledge retention and up-to-date SOPs.
Qualifications we seek in you
Minimum Qualifications
.Bachelor's degree in HR, Business, or a related field.
.Relevant years of experience in recruitment or talent acquisition, with minimum years in leadership role.
.Strong understanding of global recruitment and onboarding workflows, especially in a retail or volume hiring environment.
.Hands-on knowledge of Applicant Tracking Systems and onboarding platforms
.Proficient in SLA management, quality control and stakeholder communication
.Demonstrated ability to manage and scale high-performing teams in an HR shared services setup.
.Advanced MS Excel and PowerPoint skills working knowledge of dashboard tools (Power BI, Tableau) is an advantage.
.Good verbal and written communication skills
.Willingness to work 5 days from office in client specific shift.
Preferred Qualifications/ Skills
.Proven track record in managing large-scale hiring projects.
.Certifications in leadership or advanced recruitment or onboarding practices.
.Strategic thinking and problem-solving capabilities.
.Exceptional leadership and stakeholder engagement skills.
.Strong proficiency in recruitment, onboarding analytics and reporting tools.Why join Genpact
.Be a transformation leader - Work at the cutting edge of AI, automation, and digital innovation
.Make an impact - Drive change for global enterprises and solve business challenges that matter
.Accelerate your career - Get hands-on experience, mentorship, and continuous learning opportunities
.Work with the best - Join 140,000+ bold thinkers and problem-solvers who push boundaries every day
.Thrive in a values-driven culture - Our courage, curiosity, and incisiveness - built on a foundation of integrity and inclusion - allow your ideas to fuel progress
Come join the tech shapers and growth makers at Genpact and take your career in the only direction that matters: Up.
Let's build tomorrow together.Genpact is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, religion or belief, sex, age, national origin, citizenship status, marital status, military/veteran status, genetic information, sexual orientation, gender identity, physical or mental disability or any other characteristic protected by applicable laws. Genpact is committed to creating a dynamic work environment that values respect and integrity, customer focus, and innovation.
Furthermore, please do note that Genpact does not charge fees to process job applications and applicants are not required to pay to participate in our hiring process in any other way. Examples of such scams include purchasing a %27starter kit,%27 paying to apply, or purchasing equipment or training.