Outlet Manager

2 weeks ago


Hosur TN IN KAAPISTOP Full time

1 Job Summary The Outlet Manager is responsible for managing the day-to-day operations of the outlet ensuring excellent customer service driving sales maintaining stock accuracy supervising staff and maintaining overall outlet standards The role ensures smooth functioning and achieves sales and operational targets set by management 2 Key ResponsibilitiesA Sales Customer Service Achieve monthly sales targets and monitor daily sales performance Ensure excellent customer service and handle customer complaints professionally Implement sales promotions upselling and cross-selling strategies Maintain strong product knowledge to guide customers and staff B Operations Management Oversee overall outlet operations to ensure smooth functioning Monitor sales reports daily cash handling billing accuracy and POS operations Maintain hygiene store layout display standards and housekeeping Ensure compliance with company policies and operational SOPs C Inventory Stock Control Manage stock inward outward as per guidelines Conduct daily weekly and monthly stock audits Maintain accurate stock records and reduce stock variance shrinkage Coordinate with the warehouse purchase team for timely stock replenishment D Staff Supervision Training Supervise outlet team cashiers sales staff and support staff Prepare staff duty rosters attendance and leave planning Provide on-job training performance monitoring and discipline enforcement Ensure staff follow grooming standards and customer service etiquette E Reporting Documentation Submit daily weekly and monthly reports sales stock expenses attendance Maintain documentation related to audits petty cash breakages and complaints Update management on outlet performance and issues requiring intervention F Compliance Safety Ensure safety security and cleanliness in the outlet Check functioning of CCTV POS and other operational equipment Adhere to legal statutory and food retail compliances as applicable 3 Skills Qualifications Minimum 2-4 years of experience in retail F B operations management Strong leadership communication and customer service skills Good knowledge of MS Office billing systems and inventory management Ability to handle pressure multitask and solve problems quickly Strong sense of responsibility honesty and time management Job Types Full-time Permanent Pay 19 000 00 - 24 000 00 per month Work Location In person


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