Café Manager

Name Designation Outlet Manager DOJ Outlet Org Naval F B Reporting Business Head Operation manager Summary - The Outlet Manager is responsible for managing the overall performance of the cafe outlet covering operations staff customer service inventory and sales The role ensures smooth daily functioning adherence to brand standards achievement of sales and profitability goals and delivering excellent customer experiences Duties Responsibility of Manager - Oversee and coordinate daily cafe operations Monitor customer service and resolve issues promptly Supervise schedule and train staff for operational efficiency Track daily sales manage cash and control expenses Maintain stock levels minimize wastage and oversee procurement Ensure hygiene safety and compliance with company SOPs Drive upselling promotions and local marketing campaigns Prepare and submit daily weekly monthly reports to management Reports that managers should follow daily Daily checklist opening closing - Operation manager Daily Attendance through mail - HR Daily Briefing - HR Daily Wastage Batch report - Operation manager Store room stock book follow ups - Purchase manager Decoction Report- Kitchen Operations Daily sales petty cash report - Accounts manager Reports that managers should follow Weekly Infra related checklist- Operation manager Duty Roster - HR Store stock maintains- Operation manager Reports that managers should follow Monthly Outlet license-maintained checklist -HR Outlet infra checklist- Operation manager Monthly stock report- Operation manager Outlet Review report- Operation manager Fixed Assets Records- Operation manager KRA - Expectation Cost control for the outlet Month on month food festival plane Increase the point of sales Accounting Daily Cash deposit to Bank Account for previous day cash sales amount and post the deposit challan through WhatsApp group Petty Cash vouchers Milk bills and all other exp bill submit Accounts dept every week without fail Daily sales petty cash report follow ups Daily cash handover report follows ups Purchase Activities Maintaining inventory stock Maintained the records Inventory Reports Purchase Requests Supplier Evaluation Reports Order Status Reports Usage Reports Compliance and Audit Reports Maintained the records Batch Entry Wastage Entry Daily Physical Stock Verification records Monthly Closing Stock Records Operation Activities Should follow the checklist SOP Handle customer complaints in Outlets Schedules periodic food and beverage service staff meetings Ensures product quality and great service Priorities tasks effectively to ensure most important tasks are completed on time Ensure outlet - dining area kitchen should clean hygiene Should follow FIFO LIFO Kitchen operation Works with food and beverage staff to ensure proper food presentation and proper food-handling procedures Check the quality of deliveries of fresh food and baked goods KPI - Objective Category Key Activities Responsibilities Target KPI Weightage Cafe Operations Ensure smooth day-to-day operations cleanliness ambiance and to ensure checklist on daily basis 100 shift adherence zero complaints 10 Customer Satisfaction Handle guest feedback improve service quality and maintain high ISO Standard scores ISO 90