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Café Manager

3 weeks ago

Krishnagiri, Tamil Nadu, India KAAPISTOP Full time

Name:Designation: Outlet ManagerDOJ:Outlet:Org: Naval F&BReporting: Business Head/Operation managerSummary: -The Outlet Manager is responsible for managing the overall performance of the café outlet, covering operations, staff, customer service, inventory, and sales. The role ensures smooth daily functioning, adherence to brand standards, achievement of sales and profitability goals, and delivering excellent customer experiences.Duties &Responsibility of Manager: -· Oversee and coordinate daily café operations.· Monitor customer service and resolve issues promptly.· Supervise, schedule, and train staff for operational efficiency.· Track daily sales, manage cash, and control expenses.· Maintain stock levels, minimize wastage, and oversee procurement.· Ensure hygiene, safety, and compliance with company SOPs.· Drive upselling, promotions, and local marketing campaigns.· Prepare and submit daily/weekly/monthly reports to management.Reports that managers should follow daily:· Daily checklist (opening & closing) – Operation manager· Daily Attendance (through mail) – HR· Daily Briefing - HR· Daily Wastage & Batch report – Operation manager· Store room stock book follow ups – Purchase manager· Decoction Report- Kitchen Operations· Daily sales & petty cash report – Accounts managerReports that managers should follow Weekly:· Infra related checklist– Operation manager· Duty Roster - HR· Store stock maintains– Operation managerReports that managers should follow Monthly:· Outlet license-maintained checklist -HR· Outlet infra checklist– Operation manager· Monthly stock report– Operation manager· Outlet Review report– Operation manager· Fixed Assets Records– Operation managerKRA: -Expectation:· Cost control for the outlet.· Month on month food festival plane.· Increase the point of sales.Accounting:· Daily Cash deposit to Bank Account for previous day cash sales amount and post the deposit challan through WhatsApp group.· Petty Cash vouchers, Milk bills and all other exp bill submit Accounts dept every week without fail.· Daily sales & petty cash report follow ups· Daily cash handover report follows upsPurchase Activities:· Maintaining inventory & stock· Maintained the records (Inventory Reports, Purchase Requests, Supplier Evaluation Reports, Order Status Reports, Usage Reports, Compliance and Audit Reports)· Maintained the records (Batch Entry, Wastage Entry, Daily Physical Stock Verification records, Monthly Closing Stock Records,)Operation Activities:· Should follow the checklist & SOP· Handle customer complaints in Outlets.· Schedules periodic food and beverage service staff meetings· Ensures product quality and great service.· Priorities tasks effectively to ensure most important tasks are completed on time.· Ensure outlet – dining area, kitchen should clean & hygiene· Should follow FIFO & LIFO.Kitchen operation:· Works with food and beverage staff to ensure proper food presentation and proper food-handling procedures.· Check the quality of deliveries of fresh food and baked goods.KPI: -Objective CategoryKey Activities / ResponsibilitiesTarget / KPIWeightage (%)Café OperationsEnsure smooth day-to-day operations, cleanliness, ambiance and to ensure checklist on daily basis100% shift adherence, zero complaints10%Customer SatisfactionHandle guest feedback, improve service quality, and maintain high ISO Standard scoresISO > 90%,