Support Desk Executive
1 day ago
Job Summary: We are looking for a Support Desk Executive to be part of our global support team, responsible for managing service tickets, resolving technical issues, and providing high-quality support to internal users and external clients. This role is critical in ensuring smooth day-to-day operations and delivering timely, effective solutions using ServiceNow. You will work closely with other support team members, technical teams, and stakeholders across regions to maintain service excellence and contribute to continuous improvement initiatives. Qualifications: - 2-5 years of experience in Tech Support or service desk operations. - Working knowledge of ServiceNow or similar ITSM platforms. - Understanding of ITIL principles and service management workflows. - Strong communication and problem-solving skills. Skills & Competencies: - Familiarity with Microsoft 365, Windows/Mac OS environments. - Experience in handling global support queries. - Exposure to basic troubleshooting of hardware, software, and network issues. Key Responsibilities: - Respond to and resolve service tickets in a timely manner, ensuring SLA compliance. - Provide technical support to users and clients across regions via email, chat, or phone. - Escalate complex issues to the Support Desk Lead or relevant technical teams. - Document solutions and contribute to the internal knowledge base. - Assist in onboarding and training of new users and clients. - Collaborate with peers to identify recurring issues and suggest improvements. - Maintain professionalism and empathy in all client interactions. - Stay updated on internal systems, tools, and support processes. Working Conditions: - Full-time. - Limited travel may be required depending on team needs. - May require rotational shifts or on-call support depending on business needs. - Flexibility to operate in a global organization.
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Support Desk Executive
2 days ago
Bengaluru, India Publicis Production Full timeJob Summary: We are looking for a Support Desk Executive to be part of our global support team, responsible for managing service tickets, resolving technical issues, and providing high-quality support to internal users and external clients. This role is critical in ensuring smooth day-to-day operations and delivering timely, effective solutions using...
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Support Desk Executive
1 day ago
Bengaluru, India Publicis Production Full timeJob Summary: We are looking for a Support Desk Executive to be part of our global support team, responsible for managing service tickets, resolving technical issues, and providing high-quality support to internal users and external clients. This role is critical in ensuring smooth day-to-day operations and delivering timely, effective solutions using...
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Support Desk Executive
1 day ago
Bengaluru, India Publicis Production Full timeJob Summary: We are looking for a Support Desk Executive to be part of our global support team, responsible for managing service tickets, resolving technical issues, and providing high-quality support to internal users and external clients. This role is critical in ensuring smooth day-to-day operations and delivering timely, effective solutions using...
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Support Desk Executive
1 day ago
Bengaluru, India Publicis Production Full timeJob Summary: We are looking for a Support Desk Executive to be part of our global support team, responsible for managing service tickets, resolving technical issues, and providing high-quality support to internal users and external clients. This role is critical in ensuring smooth day-to-day operations and delivering timely, effective solutions using...
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Support Desk
10 hours ago
Bengaluru, Karnataka, India Publicis Production Full timeJob Summary:We are looking for a Support Desk Executive to be part of our global support team, responsible for managing service tickets, resolving technical issues, and providing high-quality support to internal users and external clients. This role is critical in ensuring smooth day-to-day operations and delivering timely, effective solutions using...
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IT Service Desk Support
10 hours ago
Bengaluru, Karnataka, India GLOINNT Full time**Role: IT Service Desk Support** **Location: Bangalore** **Experience: 6 months to 2 years** **Notice Period: Immediate Joiners** **Responsibilities**: - Provide Service Desk Voice Support to end-users for IT-related queries. - Manage IT Service Desk operations, troubleshoot issues, and escalate as required. - Maintain SLAs and deliver exceptional...
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Trainee Support Desk Executive
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Bengaluru, India Craft Silicon Full timeDepartment: Reporting to: Location: Travel %: Customer Support Manager Support Bangalore 25% Job Code: Job Type: Supervisory Role: Client Facing Role: CSIN_SUP_01 Permanent No Yes - JOB PURPOSE: The purpose of this role includes interact with clients to understand their concern in the Product, clarify their doubts, identify issues, escalate issues to...
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Travel Desk Executive
2 days ago
Bengaluru, Karnataka, India Bct Consulting Full timeJob Description Executive, Admin (Travel Desk)Position: Executive – Admin (Travel Desk) Location: [Bangalore] Department: Administration Experience Required: Minimum 2 years Education: Graduate in Travel & Tourism / Hospitality / Aviation Management or any equivalent qualificationRole SummaryThe Executive – Admin (Travel Desk) will be responsible for...
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Travel Desk Support
10 hours ago
Bengaluru, Karnataka, India NIBS Full timeTravel Desk Support Location : Electronic City Experience: 1 year in any domain but should have knowledge of Outlook Communication: Good communication in English Shifts : Rotational JD Travel Desk Support has group of employees handling cab services only to a particular client. This support is 24/7 where you need to work for 3 shifts rotational. Pay:...
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Technical Support Help Desk
2 hours ago
Bengaluru, Karnataka, India Publicis Production Full timeShift Type -Night ShiftJob Summary:We are looking for a Support Desk Executive to be part of our global support team, responsible for managing service tickets, resolving technical issues, and providing high-quality support to internal users and external clients. This role is critical in ensuring smooth day-to-day operations and delivering timely, effective...
