Principal Consultant, Salesforce Field Service Developer

Ready to build the future with AI At Genpact we don t just keep up with technology we set the pace AI and digital innovation are redefining industries and we re leading the charge Genpact s AI Gigafactory our industry-first accelerator is an example of how we re scaling advanced technology solutions to help global enterprises work smarter grow faster and transform at scale From large-scale models to agentic AI our breakthrough solutions tackle companies most complex challenges If you thrive in a fast-moving innovation-driven environment love building and deploying cutting-edge AI solutions and want to push the boundaries of what s possible this is your moment Genpact NYSE G is an advanced technology services and solutions company that delivers lasting value for leading enterprises globally Through our deep business knowledge operational excellence and cutting-edge solutions - we help companies across industries get ahead and stay ahead Powered by curiosity courage and innovation our teams implement data technology and AI to create tomorrow today Get to know us at genpact com and on LinkedIn X YouTube and Facebook Inviting applications for the role of Principal Consultant Salesforce Field Service DeveloperIn this role you will be responsible for developing the Digital Applications for Global Clients Responsibilities Design develop test and deploy custom solutions within Salesforce Field Service FSL including custom Lightning Web Components LWC Apex classes triggers workflows process builder flows and integrations Configure and customize FSL features such as scheduling dispatching optimization mobile workflows and work orders Develop and maintain integrations between FSL and other systems using APIs and middleware Collaborate with business stakeholders to gather requirements analyze business processes and translate them into technical specifications Participate in code reviews and ensure adherence to coding best practices and standards Troubleshoot and resolve technical issues related to FSL implementations Stay up-to-date with the latest Salesforce releases features and best practices particularly in the FSL domain Provide technical guidance and mentorship to junior developers Contribute to the development and maintenance of technical documentation Participate in Agile Scrum development processes Qualifications we seek in you Minimum Qualification B E or B Tech or MCA Relevant experience in Salesforce development with a strong focus on Field Service Extensive experience with Apex Visualforce Lightning Web Components LWC and other Salesforce development tools Deep understanding of Salesforce FSL architecture data model and functionality Experience with FSL mobile app customization and offline capabilities Proficiency in REST and SOAP APIs and experience with integrating Salesforce with external systems Strong understanding of object-oriented programming principles and design patterns Experience with Agile Scrum methodologies Excellent problem-solving and analytical skills Strong communication and collaboration skills Salesforce certifications e g Platform Developer I II Field Service Lightning Consultant are highly desirable Preferred Skills Experience with other Salesforce clouds e g Sales Cloud Service Cloud Experience with CI CD and DevOps practices Experience with testing frameworks e g Apex Unit Tests Jest Why join Genpact Lead AI-first transformation - Build and scale AI solutions that redefine industries Make an impact - Drive change for global enterprises and solve business challenges that matter Accelerate your career Gain hands-on experience world-class training mentorship and AI certifications to advance your skills Grow with the best - Learn from top engineers data scientists and AI experts in a dynamic fast-moving workplace Committed to ethical AI - Work in an environment where governance transparency and security are at the core of everything we build Thrive in a values-driven culture - Our courage curiosity and incisiveness - built on a foundation of integrity and inclusion - allow your ideas to fuel progress Come join the 140 000 coders tech shapers and growth makers at Genpact and take your career in the only direction that matters Up Let s build tomorrow together Genpact is an Equal Opportunity Employer and considers applicants for all positions without regard to race color religion or belief sex age national origin citizenship status marital status military veteran status genetic information sexual orientation gender identity physical or mental disability or any other characteristic protected by applicable laws Genpact is committed to creating a dynamic work environment that values respect and integrity customer focus and innovation Furthermore please do note that Genpact does not charge fees to process job applications and applicants are not required to pay to participate in our hiring process