ServiceNow Business Analyst – Sales
18 hours ago
ServiceNow Business Analyst – Sales & Order Management Location: India (Hybrid or Remote) Salary: Up to 38 LPA Type: Full-Time Start Date: ASAP About the Role We are seeking an experienced ServiceNow Business Analyst to join a large-scale digital transformation programme focused on enhancing and deploying ServiceNow Sales & Order Management capabilities. This role is ideal for someone who thrives in complex enterprise environments, enjoys working with cross-functional teams, and has a strong understanding of order capture, fulfilment workflows, and ServiceNow best practices. Key Responsibilities Lead detailed requirements gathering for ServiceNow SOM , including order capture, fulfilment orchestration, task decomposition, product models, and workflow automation. Translate business needs into clear user stories, acceptance criteria, process flows, and functional specifications. Collaborate with architects, developers, and product owners to ensure solution alignment with out-of-the-box ServiceNow functionality. Support configuration, testing, UAT, and deployment activities, ensuring seamless delivery and stakeholder alignment. Conduct gap analysis and identify opportunities for process optimisation across the order lifecycle. Facilitate workshops, playback sessions, and stakeholder discussions to validate requirements and solution design. Maintain documentation, traceability matrices, and ensure compliance with governance and delivery frameworks. Essential Skills & Experience 3–6+ years of experience as a Business Analyst on ServiceNow implementations. Strong working knowledge of Sales & Order Management (SOM) Hands-on experience with service catalogues, product models, order configuration, and fulfilment processes. Proven ability to write high-quality BRDs, FRDs, user stories, process maps, and acceptance criteria. Strong stakeholder management skills with experience running workshops in large enterprise environments. Familiarity with integrations, data flows, and APIs within ServiceNow. Understanding of Agile delivery methodologies. Nice-to-Have ServiceNow certifications (CSM, SOM, BA, CSA) Experience with CPQ, telecom order orchestration, or complex fulfilment ecosystems Exposure to global delivery models and cross-regional collaboration
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Delhi, India Careerwise Full timeServiceNow Business Analyst – Order Management Location: India (Hybrid or Remote) Salary: Up to 38 LPA Type: Full-Time Start Date: ASAP About the Role We are seeking an experienced ServiceNow Business Analyst to join a large-scale digital transformation programme focused on enhancing and deploying ServiceNow Order Management capabilities. This role is...
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ServiceNow Business Analyst CSM
7 days ago
Delhi, India Innova Solutions Full timeJob title: ServiceNow Business Analyst CSM OM focus Data Location: Remote (From India) Job type: Contract Duration- Long term COMPETENCES OBLIGATOIRES Business Analyst with experience in data activities, CMDB knowledge and experience in data migration from external tools to ServiceNow. Must be able to grasp functional aspects of data and work with SMEs on...
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ServiceNow Business Analyst CSM
6 days ago
Delhi, India Innova Solutions Full timeJob title: ServiceNow Business Analyst CSM OM focus Data Location: Remote (From India) Job type: Contract Duration- Long term COMPETENCES OBLIGATOIRES Business Analyst with experience in data activities, CMDB knowledge and experience in data migration from external tools to ServiceNow. Must be able to grasp functional aspects of data and work with SMEs on...
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ServiceNow Business Analyst – Sales
1 day ago
Delhi, India Careerwise Full timeServiceNow Business Analyst – Sales & Order ManagementLocation:India (Hybrid or Remote)Salary:Up to 38 LPAType:Full-TimeStart Date:ASAPAbout the RoleWe are seeking an experiencedServiceNow Business Analystto join a large-scale digital transformation programme focused on enhancing and deployingServiceNow Sales & Order Managementcapabilities. This role is...
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ServiceNow Business Analyst – Sales
15 hours ago
Delhi, India Careerwise Full timeServiceNow Business Analyst – Sales & Order ManagementLocation:India (Hybrid or Remote)Salary:Up to 38 LPAType:Full-TimeStart Date:ASAPAbout the RoleWe are seeking an experiencedServiceNow Business Analystto join a large-scale digital transformation programme focused on enhancing and deployingServiceNow Sales & Order Managementcapabilities. This role is...
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ServiceNow Business Analyst
2 weeks ago
New Delhi, India RapidBrains Full timeJob Title: ServiceNow Business Analyst (CSM) Experience Required: 5+ years Location: Chennai, Bangalore, Hyderabad Contract : Long termOverview We are seeking an experienced Business Analyst (ServiceNow CSM) with 5–8 years of experience in business analysis and IT project delivery, particularly in ServiceNow Customer Service Management (CSM). The ideal...
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ServiceNow Business Analyst – Sales
17 hours ago
New Delhi, India Careerwise Full timeServiceNow Business Analyst – Sales & Order Management Location:India (Hybrid or Remote) Salary:Up to 38 LPA Type:Full-Time Start Date:ASAPAbout the RoleWe are seeking an experiencedServiceNow Business Analystto join a large-scale digital transformation programme focused on enhancing and deployingServiceNow Sales & Order Managementcapabilities. This role...
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ServiceNow Business Analyst
2 weeks ago
New Delhi, India Cozzera Full timeServiceNow Business AnalystExperience: 6+ YearsLocation: PuneAbout the Role:We are looking for an experienced ServiceNow Business Analyst to join our B2B IT organization, which focuses on telecom industry solutions and B2B business operations in Germany. This role involves defining and managing business requirements across the entire value chain, aligning...
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Business Analyst
4 days ago
New Delhi, India Business Analyst Full timeAbout Client :-Our client is a French multinational information technology (IT) services and consulting company, headquartered in Paris, France. Founded in 1967, It has been a leader in business transformation for over 50 years, leveraging technology to address a wide range of business needs, from strategy and design to managing operations.The company is...
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Delhi, India Innova Solutions Full timeJoin Us as a ServiceNow Business Analyst – SPM SpecialistLocation: RemoteType: Contract | Duration: 4-Year Project (Annual Renewal Basis)Are you passionate about driving strategic initiatives and delivering impactful solutions on the ServiceNow platform? We’re looking for a ServiceNow Business Analyst with deep expertise in Strategic Portfolio Management...
