Team Manager

2 days ago

Mohali India IKS Health Full time

Job Description

Job Responsibilities:

Team Management:

- Drive high levels of employee engagement (include Daily, weekly, monthly team connects) to enable high retention and satisfaction rates.
- Help manage team work life balance through efforts on leave planning and rostering.
- Communicate effectively within & with team members & escalate issues to the management for timely resolution.
- Continuously manage performance through timely and effective feedback and coaching.
- Partner with Recruiting and Training functions to help improve the quality of incoming talent.

Operations & Delivery:

- Manage team production and conduct process Quality monitoring.
- Manage work assignment allocation & review of work list.
- Encourage & engage team members for continuous improvement / process optimization / automation ideas.
- Manage Business Intelligence through reports & MIS for internal / client use.
- Determine validity of move to client, either send back instruction to Rep or approve & move to client.
- Review coding review requests & quantify preventable issues.
- Communicate to Billing, AR, PP or Coding teams as applicable.
- Scenario findings to all staff for examples that were not valid coding review needs.
- Work with Coding on responses that can be used in appeals when coded correctly.
- Review denial adjustments for validity - quantify preventable issues.
- Communicate to applicable departments to minimize and use accounts as examples in training for more effective actions.
- Review high risk/aged/ excessive incomplete action account balances.
- Manage up review AR findings and feedback.
- Create QA & Tip for week from client, payer, and account assessment scenarios.
- Manage Global Issues impacting team performance / client business and share inputs with Quality & Training teams.

Compliance:

- Ensure highest levels of Organization and Healthcare related compliance requirements are adhered to.
- Ensure adherence to maintaining all necessary process documentation as per the QMS.

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