Manager, Knowledge Management/training

Ready to shape the future of work At Genpact we don t just adapt to change we drive it AI and digital innovation are redefining industries and we re leading the charge Genpact s AI Gigafactory our industry-first accelerator is an example of how we re scaling advanced technology solutions to help global enterprises work smarter grow faster and transform at scale From large-scale models to agentic AI our breakthrough solutions tackle companies most complex challenges If you thrive in a fast-moving tech-driven environment love solving real-world problems and want to be part of a team that s shaping the future this is your moment Genpact NYSE G is an advanced technology services and solutions company that delivers lasting value for leading enterprises globally Through our deep business knowledge operational excellence and cutting-edge solutions - we help companies across industries get ahead and stay ahead Powered by curiosity courage and innovation our teams implement data technology and AI to create tomorrow today Get to know us at genpact com and on LinkedIn X YouTube and Facebook Inviting applications for the role of Assistant Manager Manager Knowledge Management Training In this role we are seeking you to lead and enhance our knowledge management initiatives This role is pivotal in ensuring that our teams have access to the right information at the right time driving efficiency and innovation across the organization Responsibilities Knowledge Management Establish and drive Knowledge Management pillars and practices across the account Ensure 100 adherence to SOPs Update trackers Regular touch points with process trainers SME to effectively drive knowledge management and people development practices Maintain key artefacts for reference and audit purpose Effectively manage ISAE audits for respective portfolios Be a consultant to the business and advise drive process improvement ideas Conduct regular training review cadence with business Publish monthly dashboards for Knowledge Management metrics Develop customized training modules for various levels including frontline employees managers and executives Conduct training needs assessments through surveys focus groups and collaboration with business leaders Execute and govern training programs including instructor-led e-learning and blended-learning approaches Facilitate workshops webinars and coaching sessions as needed Track and analyze training outcomes providing insights and recommendations for continuous improvement Collaborate with HR operations and business leaders to align training programs with strategic goals Leverage AI-driven learning platforms Power BI and data analytics for training insights Knowledge Transfer Collaborate with Transitions Operations and Solutions teams during RFI RFP discussions and proposals Implement KT frameworks and methodologies ensuring smooth transitions Ensure all knowledge transfer materials SOPs process documents are up-to-date and standardized Proactive risk call outs and risk management Timely report outs around performance of batches Implement Knowledge Management framework after go-live Qualifications we seek in you Minimum qualifications Strategic thinking and problem-solving abilities Ability to work collaboratively with diverse teams Strong organizational skills and attention to detail Ability to manage multiple projects simultaneously High level of adaptability and flexibility Understanding of Insurance and interpret problem in processes Preferred qualifications Collaborative approach towards resolving the issues with stakeholders peers sub-process areas Sound background of P C Insurance Broker Premium accounting knowledge is preferred Why join Genpact Be a transformation leader - Work at the cutting edge of AI automation and digital innovation Make an impact - Drive change for global enterprises and solve business challenges that matter Accelerate your career Get hands-on experience mentorship and continuous learning opportunities Work with the best - Join 140 000 bold thinkers and problem-solvers who push boundaries every day Thrive in a values-driven culture - Our courage curiosity and incisiveness - built on a foundation of integrity and inclusion - allow your ideas to fuel progress Come join the tech shapers and growth makers at Genpact and take your career in the only direction that matters Up Let s build tomorrow together Genpact is an Equal Opportunity Employer and considers applicants for all positions without regard to race color religion or belief sex age national origin citizenship status marital status military veteran status genetic information sexual orientation gender identity physical or mental disability or any other characteristic protected by applicable laws Genpact is committed to creating a dynamic work environment that values respect and integrity customer focus and innovation Furthermore please do note that Genpact does not charge fees to process job applications and applicants are not required to pay to participate in our hiring process in any other way Examples of such scams include purchasing a starter kit paying to apply or purchasing equipment or training