3 Days Left: Npe Intake Analyst

4 weeks ago


India UST Full time

Request Intake Validation Act as the single-entry point for all NPE requests from project product delivery teams Validate requests for completeness scope approvals dependencies timing Provide effort usage cost estimates to stakeholders before committing resources Categorize and route requests to the right owner Environment Manager Change Manager Incident Manager Coordination Communication Maintain dashboards reports on request pipeline SLA status and upcoming allocations Proactively communicate request progress blockers and approvals to requestors Work with Environment Manager for demand forecasting and scheduling feasibility Align with Incident Manager on access service requests Required Skills Experience 4-6 years in Release Service Request or Environment Coordination roles Experience to create jira dashboard different metrics Familiarity with non-production environments and SDLC lifecycle Strong experience with ticketing ITSM tools ServiceNow Jira Remedy Ability to assess usage patterns and indicative cost implications of NPE requests Strong communication and stakeholder management skills with experience supporting delivery teams Nice to have - Telecommunication experience Understanding of E2E flow or architecture Skills Release Service Request ITSM - ServiceNow Jira Remedy About Company UST is a global digital transformation solutions provider For more than 20 years UST has worked side by side with the world s best companies to make a real impact through transformation Powered by technology inspired by people and led by purpose UST partners with their clients from design to operation With deep domain expertise and a future-proof philosophy UST embeds innovation and agility into their clients organizations With over 30 000 employees in 30 countries UST builds for boundless impact touching billions of lives in the process



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