Urgent Search Technical Lead

Globally Amagi works with 800 content brands delivering 3800 channels with deployments in 150 countries managing programmatic ad opportunities over 50 billion Amagi has industry-leading deep technical integration with 150 Free Ad-supported Streaming TV FAST services making it one the largest tech providers and a first-party ad platform for the FAST industry segment Amagi has a presence in New York Los Angeles London Paris Singapore Seoul and Sydney with innovation centers in Bangalore Zagreb and Lodz and a global media monitoring center in New Delhi Amagi is one of the highest valued mediatech companies in the world and its investors include Accel Norwest Venture Partners General Atlantic Premji Invest Avataar Ventures and Nadathur Holdings Today Amagi is the fastest growing media and entertainment technology company on Earth Founded in 2008 Amagi is a global leader in cloud-based products and solutions for broadcast and connected TV Our cloud-based platforms support broadcast-quality 24-hour linear channel production channel distribution to Free Ad-Supported Streaming TV platforms live orchestration for sports and news OTT server-side ad insertion and monetization analytics as well as cost-effective disaster recovery Our identity and mission Amagi epitomizing the essence of freedom embarks on an extraordinary mission to establish the world s foremost media technology business rooted in a foundation of goodness Our commitment to autonomy is paralleled by our shared connection through a compelling purpose with the Amagi way serving as our guiding light In our pursuit we strive to create a harmonious blend of individual freedom and collective purpose shaping a unique and transformative journey that sets us apart in the realm of media technology Work Mode In OfficeLocation Bengaluru Bannerghatta Road Job Profile The VOD Tech Lead will serve as the primary technical liaison for assigned customers ensuring timely and high-quality go-lives The role demands a mix of deep product knowledge cross-functional collaboration and customer engagement Key Responsibilities Act as the main technical contact for assigned customers during onboarding and delivery phases Partner with the Project Manager to lead technical discussions and educate customers on Amagis capabilities and limitations for VOD Understand platform specifications in depth and educate engineering QA teams and customer regarding nuances that would inhibit a speedy delivery Translate customer delivery formats assets metadata platform specifications into clear requirements for internal teams Understand and document automation reporting and customization requirements coordinate implementation with Engineering teams Handle change requests effectively by working with both customers and internal teams Guide customers on the optimal use of Amagis products to meet their business needs Oversee the deployment and configuration of Amagi and third-party software solutions in collaboration with Implementation Engineers Ensure all deliverables to customers are tested and meet quality expectations verify work from Engineering and DevOps teams Build strong trust-based relationships with customers and partners Mentor and guide Implementation Engineers and stay updated with new product features and configurations Provide feedback to improve efficiency across onboarding processes Document processes and customer-platform pipeline specifications in detail and educate the larger teams regarding the workflows as needed Required Skills Experience 7 years in Media Technology with at least 2 years in customer-facing roles Deep expertise in - VOD workflows- Asset and metadata ingest transcoding- Graphics insertion tools- Transport stream workflows and encoders- Stream delivery technologies HLS DASH- AWS Media Services e g Mediaconvert MediaPackager MediaTailor - Video codecs and playout systems Working knowledge of metadata formats Strong communication and interpersonal skills Attention to quality and detail in delivery and documentation BE BTech in CS IT EC Willingness to work from Amagis Bangalore headquarters Bannerghatta Road Flexible to work in EMEA shifts supporting US Europe-based clients