▷ (Apply in 3 Minutes) Senior Jira & Devops Administrator

About Bazaarvoice At Bazaarvoice we create smart shopping experiences Through our expansive global network product-passionate community enterprise technology we connect thousands of brands and retailers with billions of consumers Our solutions enable brands to connect with consumers and collect valuable user-generated content at an unprecedented scale This content achieves global reach by leveraging our extensive and ever-expanding retail social search syndication network And we make it easy for brands retailers to gain valuable business insights from real-time consumer feedback with intuitive tools and dashboards The result is smarter shopping loyal customers increased sales and improved products The problem we are trying to solve Brands and retailers struggle to make real connections with consumers It s a challenge to deliver trustworthy and inspiring content in the moments that matter most during the discovery and purchase cycle The result Time and money spent on content that doesn t attract new consumers convert them or earn their long-term loyalty Our brand promise closing the gap between brands and consumers Founded in 2005 Bazaarvoice is headquartered in Austin Texas with offices in North America Europe Asia and Australia It s official Bazaarvoice is a in the Lithuania France Germany and the We re seeking a Jira DevOps Administrator with 5-8 years of experience to oversee our Jira instance manage optimize our business applications CI CD pipelines This dual-focused role requires a candidate who can bridge the gap between development and operations ensuring smooth automated workflows while also possessing strong administrative skills to maintain and customize our Jira and Confluence environments to ensure our teams can work efficiently Key Responsibilities Jira Jira Confluence Administration Serve as the primary administrator for our Jira and Confluence instances including user management permissions workflows integrations and security Workflow Process Optimization Design implement and maintain custom workflows schemes and automation rules to support various cross-functional teams and projects Performance Health Monitoring Monitor the health performance and scalability of our Atlassian applications Troubleshoot and resolve any issues that arise Plugin Management Integration Evaluate install and manage Jira and Confluence add-ons and integrations with other tools User Support Training Provide expert support to end-users create documentation and conduct training sessions to ensure effective use of the tools Maintenance Upgrades Plan and execute regular maintenance backups and upgrades for our Jira and Confluence instances DevOps CI CD Pipeline Management Design implement and maintain CI CD pipelines for a variety of applications including Salesforce NetSuite Snowflake Tableau and AWS services Infrastructure as Code IaC Utilize tools to manage and provision infrastructure on cloud platforms primarily AWS Automation Automate repetitive tasks using scripting languages and tools to improve efficiency and reduce manual errors Monitoring and Troubleshooting Implement and maintain monitoring tools to ensure the health and performance of our applications and infrastructure Collaboration Work closely with development QA and product teams to understand their needs and provide technical support General Process Improvement Continuously evaluate and improve our DevOps practices and Jira workflows to enhance productivity and collaboration Work Schedule Primary work schedule is the EMEA time zone shift but will be determined based on team s overall coverage needs to ensure effective collaboration and alignment with resources in the U S and India Required Skills and Qualifications Experience Combined experience of 5 years in Jira DevOps admin role with a strong background in administering and scaling Jira instances across business units and enterprises of 1000 users and managing CI CD pipelines Jira oJira Confluence Expertise Deep knowledge of Jira Core Jira Software and Jira Service Management Proficiency with Confluence administration and the integration of Confluence spaces with Jira projects oWorkflow Design and Reporting Proven experience in designing and implementing complex workflows and various schemes - screens permissions notifications along with experience constructing custom reports and dashboards oAgile Methodologies Strong understanding of Agile and Scrum frameworks oScripting Automation Experience with Jira automation features and familiarity with scripting languages like Groovy and JQL is a must oPlugins Working knowledge of operating and supporting important Atlassian plugins such as Adaptavist Script runner or similar plugins DevOps oDevOps Tools Proficiency with CI CD tools such as Jenkins GitLab GitHub AWS CodePipeline etc oAutomation Orchestration and Monitoring Proficiency with tools such as Ansible Chef Puppet Docker Kubernetes Splunk NewRelic etc oCloud Expertise Hands-on experience with AWS services e g EC2 S3 Lambda RDS oVersion Control Expert in using Git for version control oTesting Exposure to test automation tools such as Selenium oScripting Strong scripting skills in languages like Python Ruby Bash etc oSaaS Applications Experience managing deployments for SaaS applications like Salesforce and NetSuite is a must oData Platforms Experience with CI CD for data platforms is a must including Snowflake Tableau and oInfrastructure as Code Experience with IaC tools like Terraform or CloudFormation General oProblem-Solving Excellent analytical and problem-solving skills with a meticulous attention to detail oCommunication Strong communication and interpersonal skills to collaborate effectively with technical and non-technical teams oCommunication Experience creating knowledge resources for technical and non-technical users Preferred Qualifications Bachelor s degree or equivalent experience in Computer Science Computer Engineering IT or a related field Certifications AWS Certified DevOps Engineer or Solutions Architect Atlassian Certified Professional etc Why You ll Love Working with Us Work with cutting-edge technology in a collaborative global team Competitive salary good benefits insurance annual leave bonuses referral rewards and more We re Great Place to Work Certified 4 years in a row Hybrid work model 3 days in office - Global Technology Park Bellandur LI-Hybrid LI-SR1 Why join Bazaarvoice Customer is key We see our own success through our customers outcomes We approach every situation with a customer first mindset Transparency Integrity Builds Trust We believe in the power of authentic feedback because it s in our DNA We do the right thing when faced with hard choices Transparency and trust accelerate our collective performance Passionate Pursuit of Performance Our energy is contagious because we hire for passion drive curiosity We love what we do and because we re laser focused on our mission Innovation over Imitation We seek to innovate as we are not content with the status quo We embrace agility and experimentation as an advantage Stronger Together We bring our whole selves to the mission and find value in diverse perspectives We champion what s best for Bazaarvoice before individuals or teams As a stronger company we build a stronger community Commitment to diversity and inclusion Bazaarvoice provides equal employment opportunities EEO to all team members and applicants according to their experience talent and qualifications for the job without regard to race color national origin religion age disability sex including pregnancy gender stereotyping and marital status sexual orientation gender identity genetic information military veteran status or any other category protected by federal state or local law in every location in which the company has facilities Bazaarvoice believes that diversity and an inclusive company culture are key drivers of creativity innovation and performance Furthermore a diverse workforce and the maintenance of an atmosphere that welcomes versatile perspectives will enhance our ability to fulfill our vision of creating the world s smartest network of consumers brands and retailers As part of our hiring process a background check will be conducted This will be done with your consent and will only include information relevant to the job