IT Support Engineer

2 days ago

Hyderabad, India Arth Full time

Location: Hyderabad Work Type: Onsite & In-house Support (with remote support to Singapore office) Job Summary We are looking for a proactive IT Support Engineer (L1) to provide day-to-day technical assistance to onsite and in-house employees. The candidate will handle Windows OS issues, hardware and software troubleshooting, Autodesk and Microsoft Office application support, user account management, and basic network/domain activities. The role also includes IT asset management and coordination for shift planning and onboarding activities. Key Responsibilities: - Provide onsite and in-house desktop/laptop support for hardware and Windows OS issues. - Install, configure, and troubleshoot Autodesk applications (Revit, BIM Collaborate Pro, AutoCAD, Navisworks). - Support and resolve issues in Microsoft 365 applications (Outlook, Teams, Word, Excel, PowerPoint). - Manage asset allocation and inventory for IT equipment. - Create and manage user accounts in Active Directory and Firewall. - Assist in basic network troubleshooting (LAN, IP configuration, connectivity). - Coordinate with managers for shift rosters and onboarding setup. - Maintain documentation of incidents, assets, and daily support activities. - Flexible to work in extended hours when required to support business operations. Qualifications & Skills: - Diploma or Bachelor’s in Computer Science / IT. - 1–3 years of experience in desktop or end-user IT support. - Strong knowledge of Windows OS, Autodesk, and Microsoft 365 applications. - Basic understanding of Active Directory, DNS, DHCP, and Firewall systems. - Excellent troubleshooting and communication skills. - Experience with ticketing tools is an advantage.

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