Head of Customer Success
15 hours ago
About Us We're Orbital — one of the fastest-growing sales AI startups. Based in New York City and Hyderabad, we're building cutting-edge AI for go-to-market teams. With $4.5M in funding from Silicon Valley investors, Orbital is a platform that helps sales teams sell 10x faster to SMBs using AI agents. Today, we're trusted by Fortune 100 companies and startups alike. Orbital was originally founded in 2022 by Ani Kunaparaju and Riley Soward, who split their time between New York City and Hyderabad. We have a fun, in-person culture, and a rapidly growing team around the world. About the Role You'll own customer outcomes end-to-end. This role leads our CSM team, manages key accounts, and builds the systems that make our customer experience consistent and scalable. If you enjoy solving problems, creating structure, and working closely with Sales and Product, this role is for you. What You'll Do You'll work directly with our founders and team on the following: - Lead and mentor a team of CSMs; handle escalations and guide account strategy. - Own adoption, renewals, and expansions for key accounts. - Build and improve core CS processes (onboarding, health scoring, QBRs). - Monitor customer health and proactively manage risk and growth opportunities. - Partner with Sales on renewals and expansion motions. - Provide structured customer insights to Product and influence roadmap. - Improve CS operations, tooling, reporting, and forecasting accuracy. What We're Looking For - 5–8+ years in Customer Success or Account Management in B2B SaaS. - 2+ years managing or mentoring CSMs or owning senior-level accounts. - Strong experience with renewals, expansions, and executive stakeholders. - Proven ability to build scalable CS processes. - Highly data-driven with strong communication and cross-functional skills. - Comfortable in fast-moving, ambiguous environments. Additional Perks - Fast-paced, high-energy startup environment - Free lunch, dinner, and snacks - Top-of-the-line health insurance - Opportunity to work with cutting-edge AI technologies
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Head of Customer Success
18 hours ago
India Primesoft Inc Full timeAbout us-A leading OTT software platform for Tier 1 media, sports and entertainment. The company has scaled to 300+ global colleagues over the past four years, and serves global customers as diverse as the New York Yankees to some of the world's largest Telcos. The company was founded by former executives from Disney, HBO, AT&T, McKinsey and many others....
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Head of Customer Success
2 weeks ago
Mumbai, India Word Works AI Full timeJob Description Role Overview The Head of Customer Success will lead all post-sales operations at WordWorks AI, ensuring clients achieve measurable success with our AI-driven voice and chat automation solutions. The role also includes full ownership of the Campaign Team, which runs outbound and inbound engagement operations across two shifts to support...
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Head of Customer Success Operations
4 weeks ago
Noida, India Innovaccer Full timeJob Description Customer Success at Innovaccer: Our mission is to turn our customers into tech-savvy superheroes, ensuring they achieve success using our platform to meet their organization's business goals. If you're passionate about helping customers realize the value they seek with technology, then our customer success team is the right place for you....
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Head of Customer Success
14 hours ago
Hyderabad, India Orbital Full timeJob Description About Us We're Orbital one of the fastest-growing sales AI startups. Based in New York City and Hyderabad, we're building cutting-edge AI for go-to-market teams. With $4.5M in funding from Silicon Valley investors, Orbital is a platform that helps sales teams sell 10x faster to SMBs using AI agents. Today, we're trusted by Fortune 100...
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Head of Customer Success
6 days ago
Gurugram, Gurugram, India CloudHire Full timeJob Description About CloudHire CloudHire is an AI-powered recruitment platform transforming how global companies hire and how candidates get hired. We've scaled this year, and now we're entering our wellness phase building systems that scale sustainably. We're looking for a Head of Customer Success & Experience (CSX) to design and lead this foundation. What...
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AVP Customer Success
18 hours ago
India TalentGum Full timeAbout TalentGumTalentGum is one of India’s fastest-growing online learning platforms for extracurricular activities for children aged 5–14 years. We offer world-class programs across music, dance, chess, speech, and more—delivered by expert instructors through live online classes.Our vision is to make extracurricular learning accessible, engaging, and...
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Customer Success
2 weeks ago
AMN Tower, Powai, Maharashtra, India LT-Larsen & Toubro Limited Full time ₹ 12,00,000 - ₹ 24,00,000 per yearJob Purpose Responsible for a broad range of tasks such as maintaining ongoing customer relationships for Data center and cloud services by implementing cloud success programs, contributing to cloud sales, onboarding, and training clients, and minimizing churn. Responsible to provide insights on client-to-business interactions, improve customer experience...
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Customer Success Lead
13 hours ago
Hyderabad, India ZocialOne Full timeJob Description ZocialOne is building the future of AI-powered social media marketing for creators and small businesses. Over 100,000+ users rely on our platform to create content, stay consistent, and grow across Instagram, Facebook, LinkedIn, Google Business, and more. We're now looking for a Customer Success Leader who can build, own, and scale the entire...
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Customer Success
14 hours ago
Chennai, India PurplePond Financial Planners Full timeJob Description Job Title: Executive Customer Success Location: Chennai T.Nagar (Work from Office) Experience: Fresher / 1-2Years Experience in Investment/ Insurance/ Customer Co-ordination Company Overview: PurplePond is a customer centric, principle-oriented company committed to providing comprehensive 360-degree financial planning solutions to our...
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Chief Customer Success Officer- B2B
6 days ago
Mumbai, India AirBorne HRS Full timeJob Description Chief Customer Success Officer Portfolio - Partnering with 780+ organizations, impacting 2.5 million+ employees and their families - Supporting leading enterprises and SMBs across Technology, BFSI, Retail, and Manufacturing sectors - Pan-India presence across North, West, and South regions - Leading a high-performing Customer Success team...
