Apprentice - Customer Support (Urgent)

About the Role Grade Level for internal use 05 Apprenticeship Program The apprenticeship is a skill training program governed by The Apprenticeship Act 1961 India where individuals have the chance to partner with our industry experts with on-the-job experience focusing on high impact work that allows you to apply and develop your skills Networking business insights and tailored learning opportunities all support your growth and development setting you up for success as you begin your career S P Global is looking to hire young fresh graduates and postgraduates specifically 2024 and 2025 pass-outs for a 12-month apprenticeship program Working Hours 7 PM to 4 AM Night Shift Mode of Working Hybrid Work from office 2 days in a week Monthly Stipend INR 24 500 INR 1 000 Utility Allowance The Team The Loan Platforms team offers an innovative suite of products for its clients to address all of their loan settlement needs It is the first fully operational provider of par and distressed loan closing and recordkeeping services for the primary and secondary loan markets Through a unique combination of experienced personnel and electronic processing hardware and software Loan Platforms is a single system to address market demands and support the entire life cycle of a loan Responsibilities Manage day-to-day operations of the Syndicated Loan Market platform including general platform support and responding to internal and external client inquiries Support new user onboarding account maintenance client issue resolution and platform walkthroughs Create maintain entity identifiers and analyze client administrative details tax forms Collaborate with a global team providing front-line client services ensuring consistent adherence to internal procedures Proactively identify and resolve issues or escalate them to management when necessary Capture and relay user feedback to management to support continuous product and service improvement Perform ad hoc duties and contribute to special projects as assigned by the team leader What We re Looking for Bachelor s degree in Finance Economics Computer Science or Business Comfortable to work in Night Shift 7 PM to 4 AM Strong analytical lateral thinking and problem-solving abilities with a proactive approach to reviewing processes and suggesting improvements Excellent oral and written communication skills able to handle stressful customer situations with patience and poise Highly organized and goal-oriented with the ability to prioritize multitask and thrive in a fast-paced environment Demonstrated ability to identify and escalate issues when necessary A collaborative team player who is eager to learn and contribute Proficient in MS Office particularly Word and Excel with experience in internet-based applications and strong overall PC skills About S P Global Market Intelligence At S P Global Market Intelligence a division of S P Global we understand the importance of accurate deep and insightful information Our team of experts delivers unrivaled insights and leading data and technology solutions partnering with customers to expand their perspective operate with confidence and make decisions with conviction For more information visit What s In It For You Our Purpose Progress is not a self-starter It requires a catalyst to be set in motion Information imagination people technology-the right combination can unlock possibility and change the world Our world is in transition and getting more complex by the day We push past expected observations and seek out new levels of understanding so that we can help companies governments and individuals make an impact on tomorrow At S P Global we transform data into Essential Intelligence pinpointing risks and opening possibilities We Accelerate Progress Our People We re more than 35 000 strong worldwide-so we re able to understand nuances while having a broad perspective Our team is driven by curiosity and a shared belief that Essential Intelligence can help build a more prosperous future for us all From finding new ways to measure sustainability to analyzing energy transition across the supply chain to building workflow solutions that make it easy to tap into insight and apply it We are changing the way people see things and empowering them to make an impact on the world we live in We re committed to a more equitable future and to helping our customers find new sustainable ways of doing business We re constantly seeking new solutions that have progress in mind Join us and help create the critical insights that truly make a difference Our Values Integrity Discovery Partnership At S P Global we focus on Powering Global Markets Throughout our history the world s leading organizations have relied on us for the Essential Intelligence they need to make confident decisions about the road ahead We start with a foundation of integrity in all we do bring a spirit of discovery to our work and collaborate in close partnership with each other and our customers to achieve shared goals Benefits We take care of you so you can take care of business We care about our people That s why we provide everything you-and your career-need to thrive at S P Global Our benefits include Health Wellness Health care coverage designed for the mind and body Flexible Downtime Generous time off helps keep you energized for your time on Continuous Learning Access a wealth of resources to grow your career and learn valuable new skills Invest in Your Future Secure your financial future through competitive pay retirement planning a continuing education program with a company-matched student loan contribution and financial wellness programs Family Friendly Perks It s not just about you S P Global has perks for your partners and little ones too with some best-in class benefits for families Beyond the Basics From retail discounts to referral incentive awards-small perks can make a big difference For more information on benefits by country visit Global Hiring and Opportunity at S P Global At S P Global we are committed to fostering a connected and engaged workplace where all individuals have access to opportunities based on their skills experience and contributions Our hiring practices emphasize fairness transparency and merit ensuring that we attract and retain top talent By valuing different perspectives and promoting a culture of respect and collaboration we drive innovation and power global markets Recruitment Fraud Alert If you receive an email from a spglobalind com domain or any other regionally based domains it is a scam and should be reported to S P Global never requires any candidate to pay money for job applications interviews offer letters pre-employment training or for equipment delivery of equipment Stay informed and protect yourself from recruitment fraud by reviewing our guidelines fraudulent domains and how to report suspicious activity Equal Opportunity Employer S P Global is an equal opportunity employer and all qualified candidates will receive consideration for employment without regard to race ethnicity color religion sex sexual orientation gender identity national origin age disability marital status military veteran status unemployment status or any other status protected by law Only electronic job submissions will be considered for employment If you need an accommodation during the application process due to a disability please send an email to and your request will be forwarded to the appropriate person US Candidates Only The EEO is the Law Poster describes discrimination protections under federal law Pay Transparency Nondiscrimination Provision - Job ID 314802 Posted On 2025-07-21 Location Gurgaon Haryana India