Manager Ii

DESCRIPTION Want to join the Earth s most customer centric company Are you someone who like to design the right workforce strategy to meet long-term process targets Do you like to develop the talent to create a high performing team If yes we have opportunities for you Global Operations - AI GO-AI at Amazon is looking to hire candidates who can excel in a fast-paced dynamic environment Manager-II Operations is responsible for managing a team and facilitating flow of information across multiple stakeholders to resolve any potential issues that impact customer experience business continuity About the team Global Operations-Artificial Intelligence GO-AI is a part of Amazon Robotics AR an org in Fulfillment Technologies Robotics FTR GO-AI enables Computer Vision CV and ML based automation by delivering high quality data to improve AI and Machine Learning ML product lifecycle through near real-time human-in-the-loop NRT HITL and offline annotations Purview of a Manager II Operations GO-AI Manager-II Operations is responsible for managing a team and resolving any potential issues that impact business continuity The job involves organizing planning and prioritizing delivery of production and quality KRAs of the team The candidate should have experience in managing people managers front line managers and Subject matter experts He She should be able to communicate clearly in the written and oral form Candidates should be able to come up with process improvements and drive business KRAs Key job responsibilities Key job responsibilities - Handle the in-house Operations delivery BnM VC You will lead a team of up to 100- 120 associates supported by Team managers 5-6 FLMs to improve accuracy and maintain service levels this will also include meeting other SLAs KPIs internal Shrinkage and retention targets - This is a mid-level management position that is fully accountable for the results of the reporting teams at the GOAI center - Responsible for conducting regular reviews with the team - Drive overall performance for the team - Identify improvement opportunities and driving process improvement projects - Establishing governance structure for day-to-day operations - Enhance adherence to compliance guidelines as required and dedicated by the Program - Regular touch base meetings with internal stakeholders and different departments - Should be open to travel domestic overseas as and when required - Responsible for performance management as well as annual appraisals for the team - Be a key leader at the forefront for key projects for the program BASIC QUALIFICATIONS Bachelor s degree or equivalent o8 years of overall experience and 4-5 years of managerial exposure in Operations directly via vendor management preferably in Non-voice Customer Service Environment oTrack record of successfully running large teams 100 from the ground up oExposure in handling remote team teams is a must oShould have extensive experience in handling large teams in Operations Quality or Training domains in BPO Captive Operations oOvercomes time zone and geographic distance to drive cross functional initiatives and ensure compliance with business policies oDemonstrated familiarity with general principles of workflow in a voice non voice environment oShould have handled both domestic and international operations with experience in handling remote teams oEntrepreneurial mindset with exposure in running independent operations will be an advantage oAn analytical mind and should be able to perform Analysis of key process indicators to identify opportunities for process improvement and implement action plans oAbility to communicate with Sr Leaders organization oClear leadership capability -responsible for operations you should be able to set clear goals inspire confidence prioritize tasks align resources and establish an upbeat motivated culture oShow creativity experimentation and innovation and drive projects with urgency in fast paced environment oStrong oral and written communication skills PREFERRED QUALIFICATIONS We are looking for candidates who can join work from Hyderabad - Onsite Our inclusive culture empowers Amazonians to deliver the best results for our customers If you have a disability and need a workplace accommodation or adjustment during the application and hiring process including support for the interview or onboarding process please visit for more information If the country region you re applying in isn t listed please contact your Recruiting Partner Our inclusive culture empowers Amazonians to deliver the best results for our customers If you have a disability and need a workplace accommodation or adjustment during the application and hiring process including support for the interview or onboarding process please visit for more information If the country region you re applying in isn t listed please contact your Recruiting Partner