Team Lead

7 days ago


Salem Chennai, India Veetechnologies Full time

Job Description - Mapping business requirements, and coordinating, developing, and implementing the process in line with the preset guidelines. - Monitoring the overall functioning, identifying improvement areas, and implementing measures to maximize productivity. - Preparing and presenting various weekly and monthly reports about process/ productivity. - Monitoring activities like client follow-ups, service reminders, and handling customer grievances - Ensuring and implementing measures to maximize customer satisfaction. - Leading, mentoring, and monitoring the performance of team members. - Conceptualizing and developing need-based training for developing a multi-skilled workforce within sub-processes for optimum efficiency. - Ensuring all data packets are collected from vendors promptly. - Verification of all vendor bills. - Auditing vendor sites and ensuring all requirements are adhered to. - Inspiring continuous improvement in support Management


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